Manager, Software Engineering, Service Provider Operations

About this role

WANT TO LEAD ENGINEERS BUILDING SOFTWARE THAT HELPS PROS GET THE JOB DONE AND KNOW EXACTLY HOW THEIR BUSINESS IS DOING?

Then Jobber might be the place for you! We’re looking for a Manager, Software Engineering to be part of our SP (Service Provider) Operations group, focused on helping Service Providers run their day-to-day operations efficiently and effectively.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

The teams:

In this role, you will manage the engineering teams behind two of Jobber's most important domains, Jobs & Business Insights Teams as part of the greater SP Operations Group. The Jobs Team is at the heart of how service businesses operate, and we are constantly improving how service providers orchestrate work from start to finish so they can confidently deliver every job with quality. As for the Business Insights team, their shared goal is to empower business owners to make smarter decisions by giving them real-time visibility into the health and performance of their business. You will work alongside peers from Product Management, Design, and the rest of the Engineering Leadership team to ensure the tools we build help small businesses run more efficiently and grow with confidence!

The role:

As a leader within the SP Operations group, you will manage the engineering teams to deliver high quality, on time while they get to grow and learn along the way. The SP Operations group's mission is to help Service Providers run their businesses as efficiently as possible. We build the tools that help with day-to-day operations, from scheduling and managing work and crew to ensure every job gets done, to giving business owners the visibility they need to understand their business health and make informed decisions.

Reporting to a Senior Manager of Software Engineering, the Manager of Software Engineering will lead and support their team members in developing their skills and advancing their careers—all while contributing to our mission of empowering small businesses. You'll also play a key role in shaping the technical direction of our platform, ensuring it remains reliable and high-performing as we scale Jobber.

The Manager, Software Engineering will:

- Live and breathe performance facilitation. You want to work with your team(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems.

- Be committed to the success of your people. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach.

- Develop a world-class team alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team while implementing new processes, all to develop a world-class engineering department.

- Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful.

- Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our Business Technology teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses.

To be successful, you should have:

- A track record of success in being an established software engineer, as well as time spent in a leadership position, guiding a team in the delivery of quality software.

- Strong full-stack technical background, including design and architectural experience. Deep knowledge and experience in either Ruby On Rails environments or ReactJS is essential.

- A drive to succeed and deliver impactful projects on time. For a high performing team with a solid roadmap that might look like getting out of their way, but for a team whose delivery is in doubt, it means getting in and getting dirty, and working with the team to find a path back to success.

- The ability to be agile in an agile environment. You’ll need to be able to lead and teach your team to adapt to change, while also thinking critically an

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