Manager, Software Engineering - AI Assistant

About this role

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to  hrgroup@netdocuments.co m  so our team members can review.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

• Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune

• Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine

• Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being

• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility

• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits

• Two-time winner (2024, 2023) National Top Workplaces

• Two-time winner (2024, 2023) Top Workplace Innovation

• 2025 Remote Work

• 2024 Technology Industry

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

What You'll Do

The NetDocuments AI Assistant, part of ndMAX, is our flagship legal AI product: secure, DMS native AI that keeps a firm's documents inside NetDocuments while helping legal professionals analyze documents, draft and refine content, and take action through natural language, embedded where they already work, in Word, Outlook, and search. A strong security posture and deep integration with the system of record are central to how the product earns trust with legal customers.

We are building the next generation of the Assistant's capabilities: intelligent, agentic AI that can take actions on a user's behalf, specialized agents for common legal tasks, and secure integrations, including support for the Model Context Protocol, that let the Assistant work across the tools legal professionals rely on.

We are seeking an Engineering Manager to lead the AI Assistant engineering team through this next chapter. The work is live. We are shipping to real customers and growing the team, and you will join at a formative moment for the product, when leadership decisions, technical bets, and team building habits compound for years.

This is one of the most strategically important investments NetDocuments is making, and the category is moving fast. The Engineering Manager who leads this team will help shape what the AI Assistant becomes, and grow the leadership skills and experience that pave the way for future opportunities.

A few principles shape this work and the candidates we're looking for in this role:

• Validate, then scale. We ship to customers early, learn fast, and harden as features prove their value.

• AI forward. We design around what modern models and agents make possible.

• Customer feedback drives the roadmap. What we build next is shaped by what customers tell us matters most.

• Security and trust first. We build AI that respects each firm's permissions and keeps sensitive content protected on the system of record.

In this role, you will:

Lead and develop a high performing team

• Lead, coach, and develop a team of approximately 5 to 6 software engineers and software test engineers.

• Foster a culture of trust, collaboration, accountability, and continuous improvement.

• Partner with recruiting to attract and hire exceptional engineering talent, including engineers with applied AI and machine learning experience.

• Support career growth through mentorship, feedback, and performance development.

• Create the conditions for engineers to do their best work, and be the escalation path for blockers the team cannot resolve on its own.

Drive delivery and execution

• Partner closely with Product, Design, and platform engineering teams to turn customer needs into scalable software solutions.

• Help build and execute a roadmap that balances customer facing impact, technical excellence, and long term platform durability.

• Guide your team through planning, execution, and delivery of the Assistant's agentic AI capabilities while holding a high bar for quality.

• Lead through ambiguity, sequencing the work, derisking it, and adjusting as we learn from real users and as the AI landscape evolves.

• Communicate capacity, priorities, and delivery risks proactively as a core member of the engineering, product, and design triad.

Collaborate cross functionally

• Coordinate across multiple engineering teams contributing to a shared product vision. A meaningful portion of this role is unlocking work that crosses team boundaries, including bringing the Assistant to customers across NetDocuments products and surfaces.

• Communicate priorities, risks, and progress clearly to technical and nontechnical stakeholders.

• Build the partnerships that drive alignment and execution across the organization.

Provide technical leadership

• Provide technical guidance and architectural input while empowering engineers to own implementation details.

• Champion modern enginee

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