Manager, Service Operations and Strategy

About this role

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Varian Medical Systems, a Siemens Healthineers company is hiring for a Manager, Service Operations and Strategy. In this role you will ensure implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for the assigned organizational unit.

**This position can be performed on a remote basis but with at least 25% travel expected** What You will do: • Work with outside service providers to ensure defined up-time and service performance defined is met. • Interact with global sales colleagues to ensure regional support is meeting and exceeding organizational standards. • Develop proactive measures to ensure service-related activities are formulated to support broader commercial initiatives. • Create and model customer value propositions for service processes and initiatives. • Engage and ensure operational readiness for New Product Introduction (NPI) initiatives. • Drive ownership and execution of business-wide programs relating to service and installation management. • Drive compliance with legal and regulatory requirements within function. • Demonstrate capabilities as a people leader that acts within a “player-coach” mentality; driving results while supporting career development opportunities for team.

What You will have: • Bachelor’s degree in Engineering, Business, Operations, or a related field (MBA or advanced degree a plus) with 7+ years of experience in manufacturing, service engineering, or operations leadership. • 4+ years of people leadership experience, with a track record of leading teams in manufacturing, service, or operations environments. • Demonstrated ownership of end-to-end operational processes, including driving efficiency, scalability, and continuous improvement. • Experience partnering cross-functionally with engineering, manufacturing, supply chain, quality, and commercial teams to drive business outcomes. • Strong working knowledge of ERP and CRM systems (SAP and Salesforce preferred) and data-driven decision making using productivity and analytics tools • Experience leading or contributing to process optimization, cost reduction, or service delivery improvements. • Experience managing P&L, budgets, or cost targets. • Strong understanding of customer experience and service delivery performance metrics. • Demonstrated ability to lead organizational or operational transformation initiatives.

#LI-Remote

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here .

The base pay range for this position is:

$119,920 - $164,890 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here .

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here . If you’re unable to complete the form, you can reach out to our HR People Connect People Cont

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