ForgeApplyTry it free

ForgeApply · Job listing

Manager - Service

Goosehead

Orlando, USonsite

See all 100 open roles at Goosehead →

Tailor your resume for this Goosehead job in about a minute.

ForgeApply tailors your resume and cover letter to this exact posting, then hands you a ready-to-submit application for Goosehead's site. Free trial, no card required.

Tailor my resume for this jobView original posting →

About this role

• Lead and coach frontline agents to consistently meet and exceed targets.

• Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).

• Conduct structured coaching sessions that drive performance behaviors.

• Deliver weekly 1:1s focused on development, growth, and resilience.

• Promote urgency and ownership in a fast-paced environment.

• Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.

• Escalate critical risks early and collaborate cross-functionally to resolve.

• Maintain a respectful, inclusive, and feedback-rich team culture.

• Own team-level transformation initiatives from design through execution.

• Identify high-potential team members and guide stretch assignments.

• Participate in peer coaching circles to improve leadership consistency.

• Maintain and track individual development plans for all team members.

• Lead issue resolution and support high-stakes escalations.

• Reinforce cultural and behavioral standards through daily interactions.

• Report coaching and team development outcomes to senior leadership.

Salary insight

This posting doesn't disclose pay. Across 124 Orlando jobs with disclosed salaries on ForgeApply, the median is $104k.

Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.

Tailor your resume for this Goosehead role before you apply.

Tailor my resume for this job

Similar jobs

Free ATS checker · No Salary on the Job Posting? How to Find the Number Before You Interview