Manager, QC Lab Computer Systems

About this role

Use Your Power for Purpose

Everything we do, every day, is guided by an unwavering commitment to quality and to delivering safe and effective products to patients. Our science- and risk-based quality culture is flexible, innovative and customer oriented. Whether your work involves development, maintenance, compliance or analysis, your contribution will directly impact patients.

What You Will Achieve

The QC Lab Computer Systems Manager will lead the Sanford Quality Control laboratory System Administration and Data Integrity group. This manager will build and sustain a high-performing team that keeps laboratory computerized systems secure, available, validated and compliant throughout their lifecycle.

• Lead the QC laboratory after-hours support model, including oversight of the weekend 1-800 support line, ensuring timely response and coordination for critical laboratory system, instrument, and data-related issues to maintain business continuity, compliance, and uninterrupted testing operations. • Provide strategic and operational leadership for QC laboratory computerized systems, associated instruments and supporting applications, including standalone and networked platforms. • Lead and develop system administrators and technical colleagues through clear priorities, coaching, performance feedback, capability building and succession planning. • Own the operating model for laboratory system administration, including access management, system security, periodic review, backup and recovery oversight, troubleshooting, lifecycle maintenance and decommissioning support. • Partner with QC laboratories, Quality Assurance, Validation, Pfizer Digital, Engineering, vendors and above-site teams to deploy sustainable, inspection-ready solutions. • Direct complex remediation, upgrade, implementation and continuous improvement initiatives, translating compliance and business needs into executable project strategies. • Strengthen data integrity and good data management culture by implementing effective technical and procedural controls and ensuring risks are identified, escalated and resolved.

As a Manager, you will balance daily operational support with longer-term strategy. Your leadership will help the QC organization maintain reliable laboratory operations, deliver critical projects and continuously improve the way computerized systems are governed and supported.

How You Will Achieve It

•  Lead safely and ensure the team understands and follows applicable Environmental, Health and Safety requirements for the site and QC laboratories. •  Set team objectives, allocate resources, establish standard work and monitor performance against quality, service, project and compliance commitments. •  Provide technical and quality oversight for user access, privileged accounts, system security, audit trails, application performance, backup, recovery, archival, retrieval and disaster recovery readiness. •  Ensure laboratory computerized systems and associated documentation remain in a validated and compliant state throughout the system lifecycle. •  Lead or approve risk assessments, change controls, investigations, corrective and preventive actions, validation deliverables, periodic reviews, procedures, work instructions and technical reports within scope. •  Direct troubleshooting and issue resolution for complex laboratory system, software, connectivity, instrument-computer and data-flow problems; ensure timely escalation to the appropriate Quality, Digital or vendor partner. •  Manage implementation, upgrade and retirement activities for laboratory systems and instruments, including requirements definition, vendor coordination, testing strategy, cutover readiness and sustained support. •  Ensure system administration activities are appropriately documented, technically reviewed and performed by trained and qualified personnel. •  Maintain inspection readiness and serve as a QC subject matter expert during regulatory inspections, internal audits, investigations and governance reviews. •  Develop and maintain relevant procedures, training materials, metrics, dashboards and management reviews that demonstrate system health, compliance and operational performance. •  Forecast people, technology, vendor and financial resource needs; establish priorities and manage work to support laboratory testing and site supply commitments. •  Build strong partnerships across QC, Quality Assurance, Validation, Pfizer Digital, Engineering, Manufacturing, Technical Services and external vendors. •  Use structured problem-solving and continuous improvement methods to simplify processes, reduce recurring issues, improve system availability and strengthen customer experience. •  Model Pfizer values and leader behaviors, create an inclusive environment, encourage constructive challenge and hold self and others accountable for quality and delivery.

Technical and Leadership Capabilities

•  Demonstrated people leadership in a regulated laboratory, quality, digital, automation, validation or technical support environment. •  Strong working knowledge of current Good Manufacturing Practices, data integrity principles, electronic records and signatures expectations, computerized system lifecycle controls and inspection readiness. •  Experience with laboratory computerized systems such as chromatography data systems, laboratory information management systems, data archival platforms and instrument-specific applications. •  Working knowledge of system administration concepts, including role-based access, account lifecycle management, privileged access, audit trails, logical security, configuration, backup and recovery, and disaster recovery. •  Ability to assess complex technical and compliance issues, communicate risk clearly and make timely, well-reasoned decisions with incomplete or ambiguous information. •  Proven project leadership across cross-functional teams, including planning, stakeholder alignment, risk management, execution,

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