Manager, Physical Security (West Coast)

About this role

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for an experienced, forward-thinking Security Manager to lead our West Coast security operations. This is a leadership role for a corporate security professional who brings a track record of building high-performing teams, championing industry best practices, and driving continuous innovation across physical security programs.

The ideal candidate combines deep operational expertise with the strategic mindset to elevate our security posture, influence cross-functional stakeholders, and develop scalable programs that protect our people, assets, and operations at scale.

You’ll report to the Head of Physical Security and work onsite from our Santa Ana, CA headquarters. 

Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do: • Lead West Coast Security Operations, overseeing a hybrid security workforce consisting of both internal team members and contracted security providers to ensure consistent service delivery and performance.

• Drive workforce planning for West Coast security operations, including recruiting, onboarding, scheduling, performance appraisals, and career development for direct reports

• Track security KPIs, metrics and service level agreements (SLAs) to measure program effectiveness and drive continuous improvement

• Own regional security strategy strategy and roadmap, aligning security initiatives with business priorities and long-term growth

• Serve as a visible, respected leader who models the values of the Security organization and earns cross-departmental trust; act as the primary escalation point for security concerns across all West Coast sites

• Champion a team culture built on operational excellence, innovation, and mutual respect, ensuring every team member has the tools, training, and direction to succeed

• Identify gaps in current security posture and develop creative, scalable solutions that balance security rigor with operational efficiency and employee experience

• Lead the development and regular review of security policies, procedures, and standard operating procedures, ensuring they reflect current threats, regulatory requirements, and industry best practices

• Partner with the Technical Security team to assess and enhance surveillance infrastructure, access control systems, video monitoring, and alarm systems, driving improvements based on performance data and evolving risk

• Manage security budgets, headcount, and strategic projects to deliver programs on time and within budget, optimizing resources through data-driven decision-making.

• Respond to emergencies and critical security events as needed, including outside standard business hours

• Act as the senior security liaison between the Security organization and all business units, proactively informing leadership of security risks, incidents, and program status in real time

• Collaborate with HR, Legal, Facilities, and Operations to ensure security programs align with organizational priorities and compliance requirements

• Develop and deliver clear, executive-level communications, reports, and briefings that translate security data into actionable business insights

Who You Are: • 5+ years of Corporate Security management experience, at least 10 years in the Security field in total. 

• Bachelor’s degree in related field or equivalent work experience

• Deep expertise in physical security disciplines: access control systems, CCTV and video management, intrusion detection, guest management, key control, and fire life-safety systems

• Proven track record of developing and implementing security policies, procedures, and training programs that meet or exceed industry standards

• Hands-on experience leading incident investigations, conducting security assessments, and managing complex security projects from concept through execution

• Strong command of security risk assessment methodologies and the ability to translate risk into practical, cost-effective mitigation strategies

• Influential, inspirational leader who can drive change, build consensus, and motivate teams through ambiguity and organizational growth

• Strategic thinker with the discipline to execute operationally; equally comfortable presenting to the C-suite and working alongside frontline security staff

• Data-driven decision-maker who uses metrics, audits, and threat intelligence to guide program development and continuous improvement

• Superior organizational and project management ski

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