Manager, Operations

About this role

Job Posting Title: Manager, Operations Req ID: 10156060 Job Description: The Operations Manager, Infrastructure Services – Burbank Studio Lot, is responsible for the day-to-day operation, maintenance, and reliability of infrastructure systems supporting one of The Walt Disney Company’s most complex studio campus environments. This role leads a large multi-trade operation responsible for maintaining critical building systems, utilities, grounds, hardscapes, and trade services that support active studio production, corporate operations, executive offices, and business partners. 

This position serves as a key operational leader within Corporate Real Estate Operations’ Infrastructure Services team and is responsible for leading union and non-union personnel, executing maintenance and repair programs, managing operating budgets, supporting recurring capital planning, and delivering a high level of client service in a safe, reliable, and cost-effective manner. 

The Operations Manager partners closely with Engineering Services, Capital Planning, Design & Delivery, Safety, Security, Production Services, Client Services, Labor Relations, Human Resources, FP&A, Finance, Sourcing, and external service providers to ensure infrastructure operations are aligned with business needs, asset lifecycle priorities, financial targets, and long-term campus strategies. 

What You Will Do   Infrastructure Operations & Maintenance Leadership   • Lead day-to-day infrastructure operations for the Burbank Studio Lot, including maintenance, repair, and operation of building systems, central utility infrastructure, grounds, hardscapes, and campus trade services. 

• Manage multi-trade operations across Electrical, HVAC, Plumbing, Landscaping, Utility Workers, Paint, Mill/Carpentry, and support staff. 

• Maintain operational reliability of critical infrastructure systems, including electrical distribution, emergency power, HVAC, plumbing, building automation/controls, site utilities, stormwater systems, life safety systems, and other campus support infrastructure. 

• Drive preventive, predictive, and corrective maintenance programs using CMMS data, asset condition assessments, work order trends, field inspections, and operational metrics. 

• Coordinate emergency response activities related to infrastructure failures, utility outages, weather events, life-safety conditions, production impacts, and other operational disruptions. 

• Conduct routine field assessments and site walks to identify asset deficiencies, deferred maintenance, operational risks, customer service needs, and capital renewal opportunities. 

• Balance daily reactive work, preventive maintenance, production support, client service requests, and project-related work while maintaining service levels and infrastructure reliability. 

• Maintain documentation related to infrastructure assets, drawings, as-builts, single-line diagrams, maintenance records, work order history, and operating procedures. 

Union Workforce & Labor Leadership   • Lead a large multi-trade workforce that includes directly represented union employees, foremen, gang bosses, supervisors, support personnel, contractors, and third-party service providers. 

• Provide day-to-day leadership and direction to trade leadership teams across HVAC, Electrical, Plumbing, Utility, Landscaping, Paint, and Mill/Carpentry functions. 

• Partner with Labor Relations, Human Resources, and union leadership to support contract administration, workforce planning, employee relations, grievance resolution, and a productive labor-management environment. 

• Ensure work is assigned and executed in alignment with applicable collective bargaining agreements, company policies, jurisdictional requirements, safety standards, and operational priorities. 

• Manage labor utilization, staffing plans, overtime requirements, contracted services, workload balancing, and resource allocation across multiple trades. 

• Develop foremen, gang bosses, and emerging leaders through coaching, mentoring, performance management, succession planning, and training. 

• Promote a culture of safety, accountability, professionalism, teamwork, customer service, and continuous improvement. 

Financial & Strategic Management   • Own development and management of campus operating budgets, ensuring alignment with service levels, labor strategies, maintenance requirements, asset reliability needs, and operational performance targets. 

• Partner closely with FP&A teams to prepare Annual Operating Plan expense budgets, monthly forecasts, quarterly forecasts/reforecasts, variance explanations, and financial updates. 

• Manage labor forecasting, overtime planning, material spending, service contracts, repair costs, and other operating expenditures while identifying opportunities for cost control and service improvement. 

• Partner with the Capital Planning team to develop recurring annual capital plans, incorporating asset condition, lifecycle replacement needs, maintenance trends, operational risks, client impacts, and long-range campus requirements. 

• Support development of 1–5 year capital maintenance plans by identifying infrastructure deficiencies, end-of-life assets, deferred maintenance exposure, reliability risks, and business continuity needs. 

• Use CMMS data, maintenance history, failure trends, field assessments, asset condition information, and operational feedback to prioritize capital investments and justify funding requests. 

• Partner with Engineering Services, Capital Planning, Design & Delivery, FP&A, Finance, and Sourcing to develop scopes of work, cost estimates, project justifications, lifecycle analyses, and investment recommendations. 

• Support capital project intake, prioritization, forecasting, and closeout activities to ensure completed work aligns with operational needs and asset records are updated. 

• Establish and manage operational KPIs focused on reliability, maintenance effectiveness, labor p

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