Manager, Merchandise Production

About this role

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.   A little bit about our team:  WMX is Warner Music Group’s merchandise and e-commerce services division, focused on helping artists connect with fans through merchandise, physical music, touring, VIP ticketing, retail, licensing and direct-to-consumer experiences.

We work at the intersection of creativity and commerce, partnering with artists, managers, and label teams to build thoughtful, high-quality products and experiences that fans care about, and marketing them to drive revenue and add value to our clients business. From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we treat merch and physical products as meaningful extensions of an artist’s creative vision.

WMX combines the global scale of Warner Music Group with an entrepreneurial, hands-on approach. We value collaboration, ownership, and curiosity, and we’re building a forward-thinking team that’s excited to evolve how artists reach and engage their audiences.

Your role:   Day to day purchasing various merchandise, working closely with vendors to manufacture, ship and deliver.  Constant monitoring of multiple orders simultaneously.   Collaborates with team members and communicates relevant information to leadership and delegates priorities to coordinators.  Drives for Success: Proactively takes concrete actions to complete tasks. Go the “extra mile” and overcome obstacles to improve outputs.  This is a fast paced, high volume position that requires multi-tasking, resourcefulness & problem solving.   Supporting artists, merchandise managers, product development and other internal customers to purchase, manage production and deliver merchandise for a vast roster of artists.    

Here you’ll get to: • Support Merchandise Production team and a variety of internal customers (Product Managers, Creative, Tour managers, eComm, warehouse, accounting, etc)

• Prioritize and delegate incoming orders

• Create purchase orders and work closely with vendors to insure successful delivery

• Manage production schedule

• Review and approve shipping plans

• Manage packing and tracking to insure all stakeholders receive records in a timely manner

• Host weekly meetings w/stakeholders and vendors to review work in progress

• Communicate shipment schedule to warehouse, tour managers and others daily

• Oversee product returns

• Monitor monthly invoice report to insure timely reconciliation

• Source, develop and maintain vendor relationships among an array of suppliers

• Maintain vendor report card and create semi annual report

• Train and mentor procurement Coordinators

• Product Sourcing and development with our overseas vendors. 

About you:  • You have 3 years of Procurement/Purchasing and/or Project management experience

• You have excellent organizational, time management and attention to detail skills

• You are customer focused and results driven

• You enjoy training, managing and supporting team members

• You enjoy a fast paced environment, can prioritize and provide swift direction to solve problems

• You have strong communication skills (both verbal & written)

• You have Microsoft Office experience (Word, Excel, PowerPoint) and willing to learn new software and work flow systems

We’d love it if you also had: • College Degree preferred

• Music merchandise, Retail Purchasing, Tour and/or eCommerce experience a plus 

• Apparel print and/or manufacturing experience

• Product development system and/or Order management system experience

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

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