Manager, Institutional Provider Rebates

About this role

ROLE SUMMARY The Manager, Institutional/Provider Rebates has the primary purpose of managing the payment requirements of Pfizer’s various contractual agreements with Hospital, GPO, IDN’s, Clinic for more complex accounts as it relates to size of the customer organization and intricacy of agreements and strategies. The person in this role will be accountable for accurate and on time payments to Pfizer US Institutional customers, consistent with the terms and conditions of our agreements, as well as providing timely information and support to meet statutory, compliance and production requirements.   Additionally, the Manager will be responsible for financial analysis associated with payments to explain variances and changes to existing trends. The Manager will partner on a variety of strategic initiatives, ongoing internal and external deliverables, working with Leadership team members, and other cross functional business partners to ensure effective support for US Products across HBU, and the I&I and Oncology Business Units.

ROLE RESPONSIBILITIES Rebate Administration Assume responsibility for contracted customers (GPOs, IDNs, and Wholesalers) and manage the fee/rebate payment process: • Review contract language and provide subject matter expertise on rebate setup in connection with pricing components in Flex system • Accurately process payments within the timelines stated in our agreements. Perform robust validations to ensure accuracy and lead continuous improvement. • Ensure that customers adhere to contract language, terms, & conditions to reduce risk and protect Pfizer’s assets. • Work to ensure adherence to SOX controls and internal SOPs; maintain adequate supporting documentation for rebate payments, rebate reconciliations and quarterly accrual reserves.

Payment Analysis • Perform analysis of account performance for Management and Account Teams, while maintaining a strong focus on customer support • Provide quarterly rebate information and analysis to Managed Market Finance for accruals process.

  Strategic Vision / Operational Implementation/Collaboration • Provide input into contract negotiation of rebate and fee strategies as it relates to the payment terms, system capabilities, and customers’ data management. • Collaborate with Contracting Management and Development teams; review draft language; act as SME for contract set up. • Collaborate closely with GBS to ensure accurate setup of rebate eligible members. • Develop and manage key customer relationships and align on common business objectives. • Fulfill ad-hoc requests for data and analysis and build collaborative relationships with various internal stakeholders. • Identify and communicate issues, which may impact the contracting & rebate process or the overall contracting environment and evaluate potential impact to current strategy and policy.

  Customer Focused • Develop and manage key customer relationships and align on common business objectives. • Fulfill ad-hoc requests for data and analysis and build collaborative relationships with various internal & external stakeholders.

Technology Focused • Possess knowledge of rebate payment process and applications (FLEX, Business Objects, Cognos); identify and troubleshoot calculation issues; partner with Pfizer Digital diagnose issues and recommend corrective actions. • Lead periodic UAT for system enhancements. • Leverage knowledge of customers, markets, and Pfizer strategies to understand impact of evolving contract strategies and provide suggestions on the optimal implementation of them.

Continuous Improvement • Identify and communicate issues, which may impact the contracting & rebate process or the overall contracting environment and evaluate potential impact to current strategy and policy.

• Lead the development of training material; train other colleagues to gain overall knowledge of the market, rebate administration process, and key stakeholder areas of focus (e.g., accruals.) • Leadership on project work and analysis required on an ad hoc basis. Assigned project work would generally consist of leading medium to high-risk projects with cross functional impact.

BASIC QUALIFICATIONS • Applicants must have a bachelor’s degree with 4+ years of experience OR a master’s degree with 2+ years of experience OR PhD OR an associate degree with 8+ years of experience OR a High School diploma (or equivalent) with 10+ years of relevant experience. • Experience in pharmaceutical industry or relative experience preferred; Institutional contracting/rebating experience a plus, but not required. • Possess the ability to make judgments regarding policy, objectives, and Institutional and Provider marketplace. • Be comfortable discussing terms, conditions, and rebates with MASA, Account Management and customers as required. • Excellent interpersonal skills, including the ability to understand and respond to multiple internal and external stakeholders. Develop the ability to effectively influence key team members. • Possess strong organization, verbal and written communications and time management skills. • Possess reliable follow-through, and ability to influence the outcome of key issues and challenges. • Strong analytical and problem-solving skills required; strong attention to detail and project management skills preferred. • Excellent skills in Excel, including proficiency with pivot tables, V-lookups, charts, and formulas; proficient working with large data files. • Intermediate skills with MS Word, MS PowerPoint, and MS Outlook. • Experience working with a rebate payment system or similar financial transaction system preferred; experience with Model N FLEX platform preferred. • Proficient using Business Objects, Cognos, or other reporting software; basic understanding of how report queries function and ability to create simple queries independently. • Strong level fluency and knowledge of AI and systems such as CoPilot, Claude, etc.

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