Manager Facility Operations

About this role

Job Summary:  The Manager, Facility Operations is responsible for leading the daily maintenance, repair, and operational readiness of T-Mobile Center to ensure the facility is safe, functional, and event-ready at all times. This position oversees building systems, preventive maintenance programs, facility improvements, and the day-to-day activities of the Facility Operations team while maintaining the highest standards of safety, reliability, and presentation. Working closely with internal departments, contractors, vendors, and Operations leadership, the Manager, Facility Operations develops maintenance strategies, prioritizes facility projects, supervises staff, and ensures building systems operate efficiently to support world-class concerts, sporting events, family shows, and special events.

Essential Duties:              Facility Operations & Building Systems • Oversee the daily operation, inspection, testing, and preventive maintenance of all building systems, including: • HVAC systems • Building Automation Systems (BAS) • Plumbing systems • Electrical systems • Lighting control systems • Emergency generators • Fire pumps • Domestic water systems • Sewage ejector systems • Mechanical equipment

• Monitor facility performance and identify operational improvements to maximize reliability and efficiency. • Ensure all building systems are maintained in accordance with manufacturer recommendations, applicable codes, and organizational standards. • Respond to facility emergencies and coordinate corrective actions as necessary.

                        Maintenance & Preventive Maintenance • Plan, prioritize, and oversee preventive maintenance, corrective maintenance, inspections, and repair activities throughout the facility. • Coordinate maintenance involving carpentry, painting, drywall, ceilings, flooring, doors, glazing systems, hardware, signage, plumbing, electrical, and general building repairs. • Develop and maintain preventive maintenance schedules that minimize equipment downtime and extend asset life. • Participate in maintenance work as needed to support operational requirements.

                        Leadership & Staff Development • Supervise, coach, develop, and evaluate Facility Operations team members. • Assign daily work priorities and monitor progress to ensure work is completed safely, efficiently, and to established quality standards. • Provide ongoing training in maintenance procedures, equipment operation, safety practices, and departmental expectations. • Promote a culture of accountability, teamwork, professionalism, and continuous improvement. • Assist with recruiting, onboarding, scheduling, and performance management activities.

                        Project & Contractor Management • Coordinate facility improvement projects, equipment replacements, and capital maintenance initiatives. • Manage relationships with contractors, service providers, and vendors performing work within the facility. • Solicit and evaluate contractor proposals, quotations, and bids while ensuring quality, cost effectiveness, and timely completion. • Monitor contractor performance to ensure compliance with safety requirements, project specifications, and contractual obligations. • Maintain project documentation and communicate project status to Operations leadership.

                        Safety & Regulatory Compliance • Promote and enforce all company safety policies, OSHA regulations, and applicable building codes. • Conduct routine facility inspections to identify safety concerns and corrective maintenance needs. • Ensure proper documentation of inspections, repairs, permits, and maintenance activities. • Maintain compliance with environmental, safety, and regulatory requirements applicable to the facility.

                        Operational Planning • Assess facility conditions on an ongoing basis and prioritize maintenance activities based on operational impact. • Develop standard operating procedures for facility maintenance and operational consistency. • Assist with budget planning, maintenance forecasting, inventory control, and asset management. • Support event operations by coordinating facility readiness before, during, and after events.

                        Other Duties • Perform other duties and special projects as assigned.               

Required Qualifications (Job Knowledge, Skills, and Education): • Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field, or an equivalent combination of education and experience. • Three to five years of progressively responsible experience in facility operations, building maintenance, engineering, or commercial property maintenance, including supervisory responsibilities. • Demonstrated knowledge of commercial building systems including HVAC, plumbing, electrical, mechanical, and building automation systems. • Experience leading preventive maintenance programs and facility operations within a commercial or public assembly environment. • Strong leadership, coaching, and employee development skills. • Excellent project management, organizational, and planning abilities. • Strong analytical, troubleshooting, and decision-making skills. • Ability to read and interpret construction drawings, equipment manuals, and technical documentation. • Excellent verbal and written communication skills with the ability to work effectively across departments and with external contractors. • Proficiency in Microsoft Office Suite and computerized maintenance management systems (CMMS). • Ability to prioritize multiple projects in a fast-paced, event-driven environment. • Availability to work evenings, weekends, holidays, and extended hours as operational needs require. • Ability to safely operate ladders, aerial lifts, forklifts, scaffolding, and other maintenance equipment.

Preferred Qualifications: • Experience working in an arena, stadium, convention center, performing ar

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