Manager - Employee Benefit Claims

About this role

Job Family Claims About Us  

  At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.   

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.  

Who We Are  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life .   

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.  

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.  

What We Do  

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.  

Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com .   

Job Description Summary We are seeking a Claims Manager to lead a team of Claims Examiners and drive operational excellence within our claim's organization. This role will play a key part in restructuring team workflows, improving claims intake and escalation processes, and partnering closely with contact center operations. The ideal candidate brings strong employee benefits (EB) and group claims experience, along with a proven track record of leading high-performing teams and implementing process improvements. This is a hands-on leadership opportunity for someone who can hit the ground running, support organizational transformation, and help shape the future state of the claims function. Job Description Responsibilities • Plans and organizes the work of Examiners. • Reviews work in progress as well as conducts audits to insure quality. Involved in State Insurance Dept. audits. • Handles personnel actions including interviewing, hiring, firing, performance reviews, salary recommendations, and coordinates training and development. Enforce company rules fairly and impartially. • Reviews more complex cases and settles or initiates further action within approved authority limits. • Serves as a technical resource to subordinates and others in the organization. • Monitors performance, progress, schedules, and costs. • Involved in fraud identification and training. Testifies at depositions, hearings, and trials. • Assist and maintain claim loss and reserve records and report on claims in relationship to company business and industry standards. • In collaboration with Vice President, establish overall department budget; allocate resources within department; manage department activities to budget. Involved in various projects involving the system, acquiring business, etc. • Maintain positive, proactive relationships with our clients, agents and other internal departments to meet service objectives. • Negotiate and monitor relationships with outside investigative firms and death claim payments through banks.

Qualifications • Bachelors degree or equivalent work experience required. Minimum of 5 years of claims experience. Demonstration of management ability.

Preferred Qualifications • Leadership skills which fosters an environment of respect, support, and growth within team and peers. Problem solving and analytical skills. Excellent oral and written communication skills. Strong organizational skills. Ability to research and interpret information for the completion of claims as well as projects; self-starter; ability to multi-task.

Working Conditions • Hybrid Environment

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**  

Compensation: The salary for this position generally ranges between $84,000-$99,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility: This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Disclaimer: Beware of fake job off

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