Manager, Electrification Operations

About this role

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview

The Electrification Manager is a Field leadership position overseeing multiple solar (photovoltaic) installation crews and inspection personnel. The Electrification Manager is responsible for ensuring the Safety, Quality, Efficiency, and Customer Experience of residential solar installation projects that are completed by the field installation crews, as well as for organizing, motivating, managing, and training the crews in the field on a daily basis.

The Electrification Manager will have a track record of proven leadership abilities (communication, relationship building, training & development, employment decisions) as well as solar installation management experience. The Electrification Manager will be accountable to key performance metrics.

  Responsibilities • Deliver against a committed installation and inspection volume forecast regularly, consistently, and against specific performance metrics such as safety, customer satisfaction, quality, productivity, and installation start to inspection complete cycle time.

• Ensure that every member of the branch team receives the proper safety training and equipment applicable to their position

• Ensure that “Best Practices” are being consistently applied throughout the branch operations

• Work to ensure that we are delivering an excellent customer experience and escalate customer concerns as necessary.  This may include remove and replace projects

• Maintain advanced knowledge of electrical and general construction codes, and be the construction subject matter expert for the branch

• Work with the Director, Electrification Operations to provide accurate installation forecasts and branch performance reporting and increase or decrease construction capacity as needed

• Work closely with the Customer Success Specialist to ensure the efficient execution of the construction schedule

• Organize and optimize crew structure and work schedule for highest productivity

• Conduct pre-construction project reviews to determine resource requirements of the project

• Clearly understand and communicate installation Key Performance Indicator (KPI) targets and results, along with any construction incentive contests

• Review crew KPIs and provide feedback and performance management for field staff

• Lead and assist in the training of the field construction staff including; safety, quality, customer service, efficiency and administrative responsibilities

• Conduct quality control and safety  inspections providing feedback to the construction staff, the Engineering Department, and the Director, Electrification Operations

• Ensure all projects are being completed with a high level of safety and quality

• Quickly and accurately handle required administrative duties including but not limited to: training documentation, inspection documentation, project documentation completion, field purchase orders and timecard data entry

• Conduct weekly safety "Tool Box Talk" meetings to ensure the proper use of electrical safety practices, fall protection and PPE

• Work closely with the Warehouse personnel to ensure crews are accurately and efficiently stocking/restocking installation vehicles and project materials

• Relate to the public and to customers in a professional, courteous and respectful manner, appropriately responding to their complements, questions and concerns

• Manage the inspection technicians, holding them accountable to key KPIS and ensuring inspection capacity is staffed to reduce backlog and achieve expedient inspection completions

• Depending on branch needs, may be responsible for documenting and completing service calls 

• Assist on project installations ensuring their successful completion as needed

Qualifications  • Bachelor’s degree or equivalent

• Minimum f 5 years of construction experience, with a minimum of 2 years in a leadership role (renewables a plus)

• Must maintain a clear driving record with the ability to pass a driving background check.  Must be 21 years of age and possess a valid driver’s license. 

• Valid state or local Electrical Journeyman and/or General Construction certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license

• Have CPR and First Aid certifications up to date and keep maintained for purposes of continued employment (class costs are reimbursable by the company) 

• Creates safety-driven culture

• Managing and leading others: Builds a high performing, motivational environment through setting expectations, driving accountability, developing and empowering team members, and managing change. Excellent people skills with the ability to attract and retain talent

• Cross-functional collaboration and impact: Builds positive cross-functional working relationship

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