Manager, DCS Operations Systems

About this role

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description: WHY CHOOSE US?   Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW: (Job Summary) T his is a people manager position reporting to the Director, DCS Systems Operations. This position leads and develops a team responsible for supporting core DCS operational systems (incl.   ArcGIS Online   &   WebEOC ) ensuring they   operate   reliably, efficiently, and in alignment with mission needs. This role oversees system administration, operational configuration development, and DCS operations data management while guiding the team in delivering high ‑ quality tier 2 technical support. The manager partners with cross ‑ functional stakeholders throughout the solution lifecycle to ensure systems effectively support operational readiness and response.  

WHERE YOUR CAREER IS A FORCE FOR GOOD: (Responsibilities)

• Lead technical consultation to a set of DCS business areas to understand business practices/processes, elicit and document business requirements, translate business requirements to technical specifications, ensure information technology meets requirements and provides the intended business value.  

• Track and manage a set of technologies to   determine   their maturity and applicability to the operating unit or function.   Identify   new applications or system enhancements   to   ensure success of DCS users. Evaluate new IT developments,   applications   and evolving business/ systems   requirements.  

• May facilitate planning and direct the design, installation, modification and operation of an information systems capability. Oversee and/or approve project strategic plan and functional testing strategies to implement the technology vision and ensure business goals are met. Monitor project/portfolio performance metrics of business value over time.  

• May ensure that vendor proposals in the purchase of hardware, software, and technical services meet technical specifications.  

• Facilitate problem   resolution between   BSI   (Business Systems Integration) , HSIT   (Humanitarian Services IT)   and DCS , a s needed. Represent, champion, and balance interests within DCS.  

• Manage a team including hiring, training, coaching, evaluating and managing performance. Manage resource allocations and coordinate staff assignments.  

• Provide   WebEOC ,   ArcGIS Online   or other systems training and guidance to other staff. May   maintain   system updates and modifications.  

• Provide end-user support for tier 2 IT tickets for   WebEOC ,   ArcGIS Online   or other systems, training and leading tier 2 systems   support   volunteers. Develop and   maintain   tier 2 IT ticket support processes and workflows.  

• Develop and provide technical support for on-demand and planned operational configurations in   WebEOC ,   ArcGIS Online   or other systems.  

• Support and   maintain   permissions for provisioning and   systems   access to   WebEOC ,   ArcGIS Online , RC Respond and other DCS systems.  

• Evaluate,   install   and customize vendor-supplied or commercial-off-the-shelf boards or applications for   WebEOC   and   ArcGIS Online.   May write or edit code in language(s) used by   WebEOC ,   ArcGIS Online   or other systems.  

WHAT YOU NEED TO SUCCEED: (Qualifications) • Education: Bachelor's degree in Business, Computer Science, Information Technology or related field required.

• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

• Management Experience: 3 years of supervisory or management experience.

• Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Effective Management skills. Ability to work on a team.

• Travel: Travel may be required.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classifie

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