Manager, Data Analytics

About this role

The BTI Analytics team is   a   part of Insights and Products Analytics team within the Business and Technology Insights (BTI) Business Unit and performs analysis related to all aspects of Gartner’s Insights business   and shares actionable recommendations and insights .   We perform   client value   and   retention analytics   ( Content, Client interactions ,   and BTI role in Conferences and Events ) ,   associate performance analytics, budget and financial analytics,   and   client demand sensing, improving the performance of our experts and BTI .   Our te am   power s   fact-based decision making by providing client centric data, insights, and analytic tools to continuously improve our   busines   – operationally and strategically.  

We are looking for a  Manager   who is a proven analytical problem solve r, has   strong   technical understanding of data   /   data systems and  is an  exceptional coach to be part of our growing team. This individual   will have 2 to 3 members reporting to them   and should be comfortable rolling up their sleeves to “get the job done”  and  leading strategic initiatives.  

This role will primarily focus on  the   ownership of end-to-end deliverables on  some key interactions and events analytics and projects   e.g. ,   reducing friction in the end-to-end inquiry process,   measuring the quality of interactions ,   dashboard   and analytics strategy,   and   monthly   analytics and insights . Initiatives   and   projects involve data definition, data pull, technical understanding of Gartner   data,   analyze   for   insights,   build   recommendations,   visualize   data,   scale   through automate d   visualizations and reporting.   Some objectives include:

• Design, implement, and refine analytics solutions to measure and improve interactions performance (e.g., service levels such as cycle time, due date achievement, fulfillment rate etc.)   and   identify   key trends and opportunities in a scalable way   to   share recommendations and insights to   improve overall business  

• Design , develop, and / or improve   comprehensive end-to-end dashboards   and   monthly and quarterly   insights packs   that effectively communicate the performance of interactions and events assets, including root cause analyses, identification of emerging trends, and highlighting areas of success and opportunity  

• Enable a destination postcard for managers to access insights, proven best  practices  and associated data for coaching their teams  

• Identify   factors causing friction in the inquiry process   and analyze levers to reduce friction such as improving analyst availability, reducing   reschedules, and reducing time lost in clarifying coverage on topics  

• Establish architecture and measurement of   webinars performance,   showcasing   KPIs and   identifying   bright spots  

• Enhance interaction s and events   insights   by improving scorecards, operational reviews, and dashboards, as well as automating ad-hoc reporting requests from BTI and   other Gartner teams  

This is an exciting opportunity to be hands-on in our efforts to fuel Gartner’s revenue growth and retention through Gartner’s world-class, must-have content and extraordinary and   timely   client interactions.   

What   you’ll   do:     

• Build   expertise to be the center of excellence   on Gartner research assets data, with deep knowledge of the data across source systems, the data warehouse, and dashboards / reports so analysis is unassailable, and other Gartner teams rely on the data we provide and guidance on how to use it.   

• Partner   with stakeholders (e.g., IT,   Interactions Operations ,   Content Analytics ,   Data Engineering, Data Science,   and Global Product Management) to understand business needs and capabilities and collaboratively prioritize efforts against areas of   highest   impact. Ensure seamless communication and change management across relevant stakeholder orgs   

• Coach   your team to be world-class analytical experts, who can think critically and take an ambiguous business problem, break it into solvable workstreams, analyze using right quantitative models to discover meaningful patterns, insights, and information that can inform decision-making, visualize the outcomes and build into automated dashboards/reports.   

• Develop  and continuously improve analytical methodologies for BTI (and other   BUs) .   Organize and structure large data sets to extract actionable insights, supporting data-driven decision-making and recommendations  

• Continuous Improvement : Lead efforts to automate existing dashboards, reports, and analyses wherever possible to improve scalability and efficiency. Execute project approaches using iterative development, delivering functionality in incremental, value-driven phases. Proactively   identify , recommend, and implement process improvements to enhance efficiency, accuracy, and business value.   

• Effective Communication:   Develop clear, compelling outputs that communicate root causes and tell a coherent story to address and solve business challenges.  

• Collaboration and Knowledge Sharing:   Promote seamless collaboration within the team and   facilitate   knowledge sharing to drive collective success.  

What you will need:    

• Experience : 8+ years of progressive business experience involving advanced business analytics, complex problem solving, and business strategy  

• Education:   Bachelor’s Degree   required   with a   Master’s Degree   preferred . Degree with a concentration in statistics, data science, mathematics, engineering, computer science, or operations research preferred.   

• Exceptional problem solving:   Proven   track record   of solving complex problems, Critical thinking, Analytical reasoning, Innovation, and using data to influence senior level stakeholders. Demonstrated thought leadership with high business impact throughout career.   

• Strong technical understanding of data   a

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