Manager, Customer Success

About this role

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts!

Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic leader to build and inspire a world-class team, driving value and long-term retention for our global strategic accounts.

About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it' s helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great: In this role, you will help define our Strategic Account Model and establish best practices for our top-tier strategic accounts, directly influencing customer adoption, expansion, and retention in the construction technology space. You will act as a key leader, building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.

Key Exciting Responsibilities: • Lead, coach, and inspire a high-performing team of Strategic Customer Success Managers overseeing complex, enterprise-level customer relationships.

• Establish, operationalize, and continuously enhance the Strategic Accounts Customer Success playbook to drive consistent, high-impact account execution.

• Champion measurable business outcomes across customer adoption, value realization, renewal performance, and portfolio growth.

• Cultivate strong executive relationships and partner with cross-functional leadership across Sales, Product, and Services to deliver a cohesive customer experience.

• Proactively leverage data and customer insights to monitor portfolio health, mitigate risks, and resolve high-impact escalations.

Essential Skills & Experience: • 7+ years of experience in Customer Success, Account Management, or a related customer-facing leadership function within SaaS or enterprise technology, including 4+ years leading teams.

• Proven experience managing strategic, enterprise-level accounts with demonstrated accountability for driving customer value, retention, and growth outcomes.

• Demonstrated success in engaging senior customer executives, building cross-functional alignment, and managing complex business relationships.

• Strong background in core Customer Success disciplines, including strategic account planning, health scoring, renewal forecasting, and risk management.

• Proficiency with key enterprise technologies such as Salesforce, Gainsight, and G-Suite.

Bonus Points For: • Experience within the construction technology, AECO, or related industrial tech sectors.

• Global leadership background managing international customer-facing or professional services operations.

Logistics: Location: Atlanta, GA; Westminster, CO; or Lake Oswego, OR (in office) Travel Requirement: 30%

Why You'll Love Working With Us: At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people li ve, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you' ll be helping to build and deliver solutions that make work faster, saf er, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste .

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging . We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an ow ner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Customer Success, SaaS, Leadership, Strategic Accounts, Construction, Salesforce, Customer Retention, Enterprise Sales, Customer Engagement, Account Management

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range $89,700.00–$123,500.00 Pay Rate Type Salary Bonus Eligible? No Commission Eligible? No Benefits:   Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this p

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