Manager, Client Development - 57th Street Flagship Boutique

About this role

Manager, Client Development  

At   CHANEL , we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of   each individual   increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to   CHANEL .  

About the role :  

We are looking for a Manager, Client   Development   who will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role   for   driving the business, coaching, and managing a diverse team, and equipping the Boutique Director with critical business knowledge.  

What impact you can create at CHANEL:  

• Through spending time on the selling floor, coach and always inspire team to deliver an elevated client experience for all clients    

• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork   

• Provide initial and frequent ongoing training and development for all team members, including   CHANEL   savoir faire, product   details   and service delivery   

• Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned  

• Represent   CHANEL   in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events  

You are energized by:  

• The history and heritage of The House of   CHANEL  

• People leadership and development  

• Fostering a meaningful client experience centered around inclusion and connection  

• Building collaborative partnerships and relationships  

• Being comfortable in the middle of complexity and ambiguity  

• Multi-tasking within projects in a dynamic, fast paced environment  

• Creativity and innovation by testing, learning, and taking new risks  

What   you will   bring to the team:  

• Ability to thrive in a team environment and work collaboratively  

• Understanding of, and passion for client experience  

• Excellent communication skills  

• Foreign language skills are preferred but not   required  

• Passion for the House of   CHANEL , its history, product offerings, and commitment to social and cultural initiatives  

• Curiosity and desire to learn and grow professionally within the world of   CHANEL  

Position Logistics:  

• Minimum 5 years of related experience  

• Bachelor’s degree (preferred)  

• Ability to lift 15 lb.  

• A flexible schedule with the ability to work late nights, weekends, and some holidays  

• Boutique Management:   Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results  

*Chanel, Inc. reserves the right to edit, change, or make   exceptions on designations where circumstances   where   deemed   appropriate .  

What skills   you will   learn:  

(This is best   leveraged   for internal job posting to best attract internal talents)  

• Exposure to multiple boutique business functions and categories  

• Growth in   additional   business and functional areas of the retail business   

• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally  

• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules   

Compensation:  

The   anticipated   base salary range for this position is $92,400 through $130,000. Base salary is one   component   of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or   perks .  

Benefits and Perks:  

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund   

• Family and care giving benefits ( inclusive of   parental leave, fertility support,   MilkStork , and Care.com Membership)  

• Generous paid time off policies to include vacation, holiday, sick and volunteer days   

• 401K   and other incentives   

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program  

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking  

ONLY FOR INTERNAL POSTING AS NEEDED:    

This role is considered critical in terms of skills,   capabilities   and preparedness needed. Hence, this is a role that has been discussed throughout regular cycles of   people   development and succession planning discussions. As a result, a few candidates are likely in discussions and   advancing   through the recruitment process. However, we still encourage your interest and application as we commit to a fair, objective, and developmental process for all.    

Additional Information:  

CHANEL   is a private company whose values are grounded in creating   the conditions   for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:  

Diversity and Inclusion:  

• At   CHANEL , we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all .    We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each o

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