Manager, Client Coding Integration

About this role

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose: • Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:  

• Bonus Incentives  

• Paid Certifications  

• Tuition Reimbursement  

• Comprehensive Benefits  

• Career Advancement  

• This position pays between $76,300   to $1 14 , 45 0   annually based on experience  

The   Manager of Client Coding Integration   is responsible for   assisting   in the development and evolution of the overall strategy for Ensemble Coding Operations. The Manager   is responsible for   assisting   with all client coding customer service operational processes and workflow, including but not limited to, new client onboarding, provider clinical documentation improvement, support of operational coding processes, and customer coding relationship management. The Manager interprets client policies and procedures, recommends changes as   appropriate , and provides relevant feedback. The Manager   assists   the Director of Coding Integration with the oversight and implementation of Coding Operations operational planning, service commitment, workflow   processes   and internal controls. As the Manager, this person serves as a key promoter of Ensemble PRC Coding Operations and   is responsible for   setting the tone of Coding Operations as a service organization, continuously   seeking   to understand, meet, and exceed customer expectations and needs.  

Job Responsibilities:  

• Sets clear goals and   objectives   for team members to drive operational excellence and problem-solving initiatives   • Ensures understanding and adherence to policies, practices, and procedures by direct reports, customers, and stakeholders   • Collaborates with practice Leadership   teams to   provide coding direction and guidance, fostering transparency and efficiency in coding processes   • Works closely with PRC Coding Operations to   identify   and resolve client issues promptly,   maintaining   alignment with organizational objectives   • Facilitates active engagement of client leadership in coding reporting with physicians, promoting transparency and collaboration.   • Collaborates   with client leadership and physicians to ensure customer satisfaction and address coding accuracy concerns effectively   • Maintains effective working relationships with client leadership and providers, serving as a liaison between Ensemble PRC Coding Operations and practice management   • Supports strategic initiatives to enhance working relationships with clients,   participating   in committee meetings and strategic updates   • Proactively manages operational challenges within practice operations and coding teams, ensuring   timely   resolution and effective communication   • Contributes to innovation and knowledge sharing efforts within Coding Operations,   identifying   and implementing process improvements   • Participates in delivering coding training and education programs for physicians and client leadership, promoting continuous improvement   • Supports the performance review process for direct and indirect reports, fostering professional development and organizational success   • Develops curriculum and training handbooks. Creates and delivers presentations to coders, auditors,   physicians   and other support staff. Has excellent oral and written communication skills   in order to   perform these tasks   • Participate in communication efforts of educational material with medical staff, corporate and operational leadership, department leadership, and coding professionals. Plan, develop, and present educational opportunities for workflow enhancements, clinical documentation improvement,   coding   and billing regulatory issues, charging processes, and other related revenue cycle trends  

Experience We Love:  

• 5-7   years   coding   experience   

• 3-5 years of supervisory/management experience   in Coding  

• Experience developing educational materials, delivering presentations, and   facilitating   training for coding professionals, providers, leadership, and other cross-functional stakeholders.  

• Experience working in large organizations,   preferred.  

• Consulting or proven work experience in areas of process reengineering and project management   strongly   preferred.  

• Travel to client sites (estimate 20-40% travel)  

• PC skills ‐   demonstrates   proficiency   in Excel, Power Point, and ability to work in multiple EMR systems (Meditech,   AllScripts , Cerner, Power Chart, Epic)  

• Tactical execution ‐ oversees the development, deployment and direction of complex programs and processes.  

• Customer   relationship ‐ establishes   and   maintains   long‐term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Cultivating strategic customer relationships and ensuring that the customer perspective is the driving force be

Similar jobs

• Manager, Client Service — Mariner-careers · New York, NY
• Manager, Client Service — Bridgewater89 · Westport, CT
• Manager, Client Services — Greystar · City Office Charlotte, Charlotte, NC | City Office Nashville/Brentwood, Brentwood, TN | City Office Atlanta, Atlanta, GA
• Manager, Client Success — Nexxen · Chicago, IL
• Sr. Manager - Client Implementation — Learnlux · Remote
• Senior Client Software Engineer — Mia-labs · Austin Office
• Manager, Product - Code — Figma · New York, NY • United States
• Manager, Client Strategy — Shopmy · New York, NY