Manager, Care & Enrichment

About this role

Summary: Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Manager, Care & Enrichment at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!   

The application for this position will be open until Tuesday, May 5 at 5pm EST .

Who We Are:  

The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.  

What You’ll Do:  

The individual in this role is responsible for overseeing the R&R Center’s team of Care & Enrichment Technicians (CETs), developing, implementing and overseeing daily monitoring processes, meticulous data collection, and ample and open communication within and between teams.   

The successful candidate for this role has strong organizational and leadership skills, a positive attitude, and is a model of resilience and adaptability. The Manager, Care & Enrichment is highly collaborative, continually working with colleagues in behavior and veterinary to ensure each animal has holistic and individualized care.   

• The Manager, Care & Enrichment reports directly to the Senior Manager, Care & Enrichment and has 8-9 direct reports.  

Where & When You’re Work:  

• This position is an on-site role and reports to the Recovery & Rehabilitation Center in Pawling, NY.  

• Set schedule will be established within the hours of 7am-7pm including at least one weekend day. Ability to work a flexible schedule, including days, evenings, weekends, and holidays as program needs determine is required . Schedules are subject to change at the sole discretion of the ASPCA.  

• Ability and willingness to travel up to 10% of the time   

What You’ll Get:  

Compensation and Benefits:     

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.       

The target hiring range for this role is $68,000 - $73,000 annually  

For more information on our benefits offerings, visit our website .    

Benefits     

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:    

• Affordable health coverage , including medical, employer-paid dental, and optional vision coverage .    

• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you .    

• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year .    

• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.   

For more information on our benefits offerings, visit our website .      

Responsibilities: Responsibilities include but are not limited to:    Functional Duties     • Maintains working knowledge of all Care & Enrichment daily protocols, working with the Senior Director, Operations, Senior Manager and Managers, Care & Enrichment to ensure protocols are clear, concise, and up-to-date 

• Maintains working knowledge of all relevant regulatory requirements, and keeps accurate records of compliance activities 

• Oversee the cleaning and prepping of animal holding area and associated tasks, the provision of enrichment, and the feeding and watering of animals to ensure their daily needs are met  

• Arrange daily animal care and enrichment tasks to optimize workflow and ensure efficiency 

• Provide consistent floor management throughout the day, supporting Care & Enrichment Technicians with hands-on guidance and assisting with daily tasks whenever needed to maintain smooth operations and high-quality care. 

• Assist in training and overseeing volunteers as they perform animal related tasks, particularly when directly handling animals, and communicating respect and gratitude for volunteer support 

• Collaborate with behavior and veterinary team members, working together to ensure open and ample communication, excellent care, and close monitoring of every animal in the shelter 

• Together with the Care & Enrichment Technicians, creatively problem solve and take appropriate initiative to solve day to day issues  

• Provide continual feedback to the Senior Manager, Care & Enrichment to improve processes and minimize barriers to efficient work and high-quality animal care 

• Contribute to the ongoing development and refinement of daily care and enrichment SOPs, representing the interests of the Care & Enrichment Technicians and working with the behavior and veterinary team to ensure integration  

• Audit data entered by Care & Enrichment Technicians on a daily basis to ensure it is accurate, informative, and appropriate to be read in a court of law if internal records were subpoenaed  

• Assist in choreographing animal move

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