Loss & Prevention Manager

About this role

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.

• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.

• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

Loss Prevention Manager - Carneys Point, NJ

We are seeking a Loss Prevention Manager to join our site (Returns Center) in New Jersey as an individual contributor. In this critical security and asset protection role, you will serve as the primary loss prevention professional responsible for protecting company assets, preventing theft and fraud, and ensuring operational security. You will manage security personnel during shifts, conduct comprehensive loss prevention investigations, develop and implement site-specific LP policies, monitor and maintain CCTV systems, and coordinate with external security and technology vendors. Your work directly protects Quince assets while maintaining a secure, compliant operational environment at site.

Responsibilities

• Security Headcount Management & Shift Coordination (10–12 hours/week)

• Oversee security personnel assignments and schedules across operational shifts (4–5 hours/week)

• Conduct daily briefings and debrief sessions with security HC to communicate protocols and incident updates (3–4 hours/week)

• Monitor security personnel performance and provide feedback on adherence to procedures (2–3 hours/week)

• Ensure proper security coverage during high-risk periods and special events

• Loss Prevention Investigations & Event Management (12–14 hours/week)

• Investigate suspected theft, fraud, and unexplained losses (6–7 hours/week)

• Conduct incident reviews, document findings, and prepare investigation reports (3–4 hours/week)

• Collaborate with operations team on root cause analysis and corrective actions (2–3 hours/week)

• Manage emergency response and coordinate with law enforcement when necessary

• CCTV System Monitoring & Maintenance (8–10 hours/week)

• Monitor CCTV system performance and investigate technical issues (3–4 hours/week)

• Review footage for security incidents, suspicious activities, and operational insights (3–4 hours/week)

• Coordinate CCTV maintenance, upgrades, and vendor support requests (2–2 hours/week)

• Maintain CCTV footage archives and retention according to compliance requirements

• Loss Prevention Policy Development & Compliance (6–8 hours/week)

• Develop and implement site-specific LP policies, procedures, and protocols (3–4 hours/week)

• Ensure compliance with local, state, and federal security and asset protection regulations (2–2 hours/week)

• Conduct security awareness training for operations and warehouse staff (1–2 hours/week)

• Vendor Management & External Relations (6–8 hours/week)

• Manage relationships with security agency vendors and coordinate contract renewals (3–4 hours/week)

• Communicate with CCTV vendors on system performance, repairs, and technology upgrades (2–3 hours/week)

• Evaluate security vendor performance and cost-effectiveness; negotiate terms where applicable (1–1 hours/week)

Preferred:

• Experience in warehouse, returns processing, or logistics operations

• Certification in loss prevention, security management, or related field (CPP, CFE, or equivalent)

• Background in e-commerce, direct-to-consumer (DTC), or retail operations

• Familiarity with inventory management systems and loss analytics tools

• Experience coordinating with law enforcement and external security agencies

Key Success Metrics

• Shrink Reduction: Reduce inventory shrink by 15–25% year-over-year through LP initiatives

• Investigation Resolution Rate: Complete 90%+ of LP investigations within 30 days with documented findings

• Security Incident Response: Respond to all security incidents within 15 minutes with documented action

• CCTV System Uptime: Maintain 98%+ CCTV system availability and operational effectiveness

• Policy Compli

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