Location Services Support Technician

About this role

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview MV is a Skip Tracing, Forwarding, Data Skip and Impound division of Motorola Solutions. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it.

We believe in rewarding our hardworking employees with competitive compensation, full benefits and future growth opportunities within our organization. The Impounds team is responsible for overseeing client accounts; facilitating the recovery of client assets. We are also responsible for outbound calls to agents and impound lots. Job Description NOTE: This is a fully remote position and the hours will be 9am to 6am CST.

We are searching for an Impound Coordinator to work assignments within our fast-paced environment. The qualified individual will be involved in bailing out collateral nationally. The successful recovery of assets will be completed by utilizing our proprietary systems and having discussions directly with the impound lots, agents, and clients.  The Impound Coordinator will be responsible for maintaining customer service, updating designated accounts, as well as communicating with our clients throughout the lifecycle of each account. The responsibilities of this position are performed 100% via computer- it does not require field work or travel.

Job Responsibilities • Review documents impound notices from clients

• Work closely with repossession agents to coordinate repossession activities

• Review charges assessed by Impound lots and repair shops to ensure compliance with state; local laws

• Manage the repossession process for lenders and work closely with client representatives

• Proactively monitor accounts and address a variety of issues

• Make phone contact with clients, agents and impound lots

• Maintain effective communication with repossession agents, collection and other internal departments

• Service inbound calls in accordance with guidelines provided

• Properly document all account activity in the system of record

• Utilize several internal/external business applications and technology to perform routine line of business of activities

Desired Skills • High level of experience using G-Suite, MS Office and related applications

• Strong communication and phone skills to give clear and concise direction.  Experience interacting with business clients via phone and email

• Strong negotiation skills

• High attention to detail

• Strong multi-tasking and organizational skills

• Punctual with good attendance is a must

• Must have professional phone skills and demeanor

Target Base Salary Range - $45,760 to $47,840 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1 #LI-REMOTE

Basic Requirements • High school diploma or equivalent required

• 1 to 2 years of Impound related experience required

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this  Reasonable Accommodations Form  so we can assist you.

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