Library Technical Assistant Supervisor - Multiple Locations

About this role

Job Description Summary Department - County Free Library Job Description OPEN TO CURRENT PIMA COUNTY EMPLOYEES ONLY

Job Type: Classified  

Job Classification: 5739 - Library Technical Assistant Supervisor

Salary Grade:  7

Pay Range Hiring Range: $22.85 - $26.84 Per Hour  Pay Range: $22.85 - $30.82 Per Hour 

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

The Pima County Public Library is hiring for multiple Library Technical Assistant Supervisors. This role supervises and trains staff, oversees circulation functions, provides direct customer service to customers of all ages, and may be in charge of the building. Candidates should have a strong knowledge of circulation procedures and demonstrate an understanding of excellent customer service in a public library setting. Spanish speaking skills are preferred.

This position will require evening and weekend hours.

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions:    

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Supervises, mentors, assesses, and evaluates staff’s work performance, and makes recommendations such as the implementation of performance management plans, disciplinary action, and termination of employment;

• Interviews, hires, and trains new circulation staff to provide expert and professional library services to patrons, and supervises and directs the activities of the managing librarians and technical support staff;

• Oversees the activities of the circulation department and ensures the circulation desk is properly managed, the library’s physical collections and online databases are accurately curated and maintained, and financial transactions are conducted and recorded according to library policy;

• Supervises the day-to-day responsibilities of the library technical assistants, delegates time-sensitive assignments to staff, monitors the availability of resources, and approves completed projects;

• Develops, coordinates, and promotes multilingual, culturally-relevant programs in all branches of the library in the County, and advocates continually for the Latino and Hispanic communities’ equitable access to library services and resources;

• Provides customer service and assistance in person, telephonically, and by email to a diverse community of English- and Spanish-speaking patrons including, but not limited to checking books and reading material in and out of the library, following up on overdue books, collecting fines and fees, registering and enrolling new library members, conducting research in response to patrons’ queries, and promoting the library’s programs and services;

• Attends branch, department, management, and system-wide meetings as a division, unit, and service-level expert representative, and coordinates and provides input to library services, operations, and programs in support of the Pima County Public Library’s strategic vision, goals, and objectives;

• Attends, develops, and presents training courses to staff in branches across the County on a range of topics including, but not limited to lending library circulation systems, technology, programs, and resources;

• Assists with the development, implementation, evaluation, and interpretation of department policies, projects, and procedures, and ensures that library staff understand and comply with them at all times;

• Evaluates automated information system applications, products, and programs for library use, maintains and participates in database input and retrieval, and assists information services staff in resolving production difficulties.

Minimum Qualifications:   

Associate’s degree from an accredited college, technical, business or vocational school in library technology or library science AND one year of library circulation desk service experience.

OR:

Two years of experience providing high-volume customer service or library circulation desk services.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.     Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): 

• Minimum two (2) years customer service experience.

• Experience training staff or volunteers.

• Minimum two (2) years technology experience (email, eBooks, Microsoft Office, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).

• Bilingual (English/Spanish - speaking, reading, writing).

• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.

Selection Proce dure :   Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qu

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