Learning Operations Enablement Manager

About this role

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Talent Operations Manager is a people leader responsible for managing centralized, scalable, and employee-focused Talent Operations processes across the employee lifecycle. This role provides day-to-day leadership, coaching, oversight, and prioritization for a team of professionals delivering operational talent services, while ensuring work is   accurate , consistent, compliant, and aligned to service standards.  

The role   leads   operational service delivery, escalations, process administration, quality assurance, reporting, stakeholder consultation, and continuous improvement for assigned Talent Operations services, systems, programs, and processes. The Talent Operations Manager partners closely with Talent Centers of Excellence, HR Business Partners, managers, employees, vendors, technology teams, and business leaders to resolve complex issues, strengthen controls, and implement scalable solutions that support business   objectives   and improve stakeholder experience.  

Employees in this role are expected to exercise sound judgment, make informed decisions, manage ambiguity, develop team capability, and influence operational outcomes through leadership, consultation, data-driven insights, and strong cross-functional partnerships.   JOB RESPONSIBILITIES

People Leadership & Team Development  

• Lead, coach, develop, and provide oversight for a team of Talent Operations professionals responsible for centralized operational talent processes, services, and systems.  

• Set priorities, manage capacity, assign work,   monitor   performance, and support   timely   delivery of team   objectives   and service commitments.  

• Provide ongoing feedback, training, onboarding support, performance coaching, and development guidance to strengthen team capability and operational maturity.  

• Promote accountability, collaboration, inclusion, knowledge sharing, and a high-quality service mindset across the team.  

• Exercise judgment and take responsibility for decisions and actions in overseeing team operations, escalations, and service outcomes.  

• Share insights, lessons learned, and best practices to enhance team effectiveness and consistency.  

Operational Leadership & Service Delivery  

• Manage centralized, repeatable, and scalable Talent Operations processes, transactions, cases, and service delivery activities across assigned business areas.  

• Oversee operational execution to ensure activities are completed accurately, consistently, efficiently, and in compliance with firm policies, procedures, service standards, and regulatory expectations.  

• Act as an escalation point for complex operational issues, stakeholder concerns, policy interpretation, process exceptions, and service disruptions.  

• Research, resolve, and respond to complex escalated matters using best practices, precedent, documentation, and   appropriate escalation   to Talent Risk & Relations, Legal, or other partners as needed.  

• Maintain strong operational partnerships with Talent Operations teams, Centers of Excellence, business leaders, vendors, and technology partners to minimize risk and support service excellence.  

• Identify   and develop solutions to address changing operational business needs while   maintaining   compliance, consistency, equity, and   an employee -focused service experience.  

Process, Documentation & Operational Excellence  

• Advise and collaborate on talent process creation, modification, documentation, and maintenance to support continuous improvement and compliance with policy, process, and procedure.  

• Develop progressive, proactive, and standardized processes and procedures that enable consistency, equity, efficiency, and a strong stakeholder experience.  

• Lead or oversee process reviews, quality audits, service improvement efforts, knowledge management practices, templates, job aids, and team documentation.  

• Identify   process gaps, control concerns, data integrity issues, recurring pain points, and operational risks; develop recommendations and implementation plans.  

• Drive adoption of new processes, tools, workflows, technologies, and service delivery models across Talent Operations.  

• Build and   maintain   operational controls, documentation, and governance practices that support audit readiness and sustainable execution.  

Project, Program & System Leadership  

• Develop and lead global enterprise system processes related to assigned Talent Operations services within Workday and associated systems.  

• Collaborate cross- functionally   with Talent Operations teams, Centers of Excellence, Talent Technology, vendors, and business leaders to develop, implement, train, and support critical processes and programs.  

• Provide leadership for   Operations   process development, ongoing administration, new program development, quality audit reviews, reporting, and related operational implementation efforts.  

• Partner with Talent Technology to research, test, resolve, and communicate critical issues on Talent-related technology and software platforms.  

• Identify   system solutions, process efficiencies, automation opportunities, and operational improvements that support scalability and business needs.  

• Facilitate meetings, document decisions, communicate progress, manage risks and dependencies, and support successful execution of deliverables.  

Data, Reporting & Operational Analysis  

• Ensure data integrity and quality for stakeho

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