Learning Experience Designer

About this role

Job Description: Thomson Reuters ONE PS Training Team is seeking an experienced, creative, and forward-thinking Learning Experience Designer to join our dynamic, global team. In this role, you’ll use your instructional design skills to create training that empowers customers to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge, AI-powered solutions. As part of a high-profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal, tax, accounting, and audit workflows—making a direct impact at the forefront of technology and shaping innovative customer experiences.

As a Learning Experience Designer, you will play a vital role in empowering customers to maximize their use of CoCounsel and other Thomson Reuters solutions, by designing and developing training curriculum, content, and learning experiences. You will work primarily with internal partners (Content Leads, Curriculum Designers, Technical Trainers, and Professional Services Consultants) to design and develop best-in-class courses and learning assets, occasionally joining customer calls, as needed, for discovery and feedback. If you’re a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative technology.

Key Responsibilities: • Participate in curriculum design, instructional design, content writing and course development across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits • Research and conduct content assessment of existing course materials to support the development of new and up-to-date training materials • Conduct learning needs analysis, curriculum mapping, design, writing, development, testing, implementation and evaluation of all training materials • Design and develop cutting edge, graphically rich, engaging and innovative learning materials • Exercise sound judgement when determining appropriate learning solutions based on inputs, objectives and desired business and learning outcomes • Understand content structure and how curriculum, courses, modules, learning objectives and assessment questions are designed to transfer and validate knowledge • Forge strategic partnerships with and collaborate with subject matter experts, Curriculum Designers, project leads, and key stakeholders to assess training content needs, develop, and deliver high-quality training and certification programs • Proactively use Thomson Reuters gen-AI tools to support instructional design, content development, and iteration of learning assets while applying sound judgment, quality standards, and appropriate oversight • Record time and engagement details to support utilization reporting • Support training operations to upload training content into LMS and other operational tasks as needed • Work in-office at least three days per week as part of a hybrid schedule

Required Qualifications: • BS or MA degree in Instructional Design, Educational Technology or similar • 5+ years of Instructional Design experience • Advanced knowledge of the Articulate suite (Storyline, Rise, Review 360), Camtasia, system-generated voiceover software, and other digital learning and multimedia design tools • Demonstrated knowledge of applied adult learning theory, instructional design, and learning management systems • Ability to design and create dynamic and engaging content that incorporates both design elements and effective learning principles for an optimum learning experience • Experience using generative AI tools to improve efficiency and quality in content creation with the ability to evaluate outputs for accuracy, clarity, and learner impact • Strong interpersonal skills including proven ability to collaborate with teams and individuals at all organizational levels • Excellent written and verbal communication; able to explain complex concepts clearly and simply; ability to storyboard and write sound training curriculum • Outstanding visual design skills • Strong project management skills and able to successfully multi-task, set priorities, and meet timelines

Preferred Qualifications: • Experience with software product training or similar industry preferable

#LI-D2E    

What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast /

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