Learning & Development Lead, Care Management

About this role

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

J ob Titl e :   Learning & Development Lead, Care Management

JOB SUMMARY:   

The Learning and Development Lead, Care Management is responsible for designing, implementing, and evaluating training programs to enhance competencies and professional growth within MHC’s Care Management team. This role collaborates with leadership to assess learning needs, develop educational strategies, and ensure training aligns with best practices, regulatory requirements, and value-based care principles. The Learning and Development Lead will oversee training operations, lead cross-functional initiatives, and drive continuous learning to improve patient outcomes and care coordination.  

RESPONSIBILITIES:  

Training Program Development & Implementation:  

• Develop and implement comprehensive training programs to enhance care management competencies and support professional development.  

• Ensure all training programs align with evidence-based care management practices, value-based care models, and regulatory requirements.  

Learning Needs Assessment & Strategy:  

• Collaborate with leadership to assess staff learning needs and develop targeted training strategies.  

• Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics.  

Operational Management & Compliance:  

• Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized care management skill development.  

• Ensure training content meets accreditation standards, regulatory compliance, and organizational policies.  

Cross-Functional Collaboration & Leadership:  

• Work closely with the Director of Value-Based Care, care management teams, and other departments to align training efforts with organizational goals.  

• Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills.  

Performance Improvement & Innovation:  

• Monitor and analyze training outcomes to identify opportunities for process improvement and curriculum enhancement.  

• Implement innovative learning methodologies, including digital learning platforms and simulation-based training.  

Other R es pon s ibi l it i e s :  

• Ensure compliance with corporate training policies, safety regulations, and nursing practice standards.  

• Stay informed of industry trends, best practices, and advancements in nursing education.  

• C omp ly w ith a ll C o rp o rate C o mp l ia n ce po l i ci e s, p ractices a n d p ro c e du res.  

• Res pon sib l e f o r a t t end i n g a ll m a nd a t o ry i n - s e r v ices, c on ti nu ing e du c a ti o n an d an n ua l h ea lth re q u i r e m en ts.  

• Re po rt a ll un e t h ical a ct i v ities to s upe r v isor, Corp o ra t e C o mp l i an c e O f f i c e , V a lu e s H o tline n u m b e r or H u m a n R e s ou rce Di r e ct o r.  

• Co m p ly w ith a ll O SHA an d s a f e ty po l i cies, p r a ctic e s, a n d p roc e d u re s .  R e p o rt a ll un s a fe p r a ctic e s o r accid e n ts to s u p e r v iso r , S a f e ty Su p e r v isor and / o r O S HA Co o rd i na t o r.  

• W i ll b e c o m p l i an t w ith t h e r e le v an t re g u l a ti on s c on c e rn i n g th e p r i v a cy an d s e c u r i ty o f c on s u m e r ’ s p rot e c t e d hea l t h i n f o r m a ti o n (PHI) a s e s t ab l i s he d b y t h e H e a lth I n s u r a n ce P o rta b i l ity an d A c c o u n t a b i l ity A ct o f 1 9 9 6 (HI P AA).  

• P a rtic i pa t e in p r oa cti v e te a m e f fo rts to a c h ie v e d e pa r t me n t a l a n d c o mp a n y g oa ls.  

• P e r f o rm o t he r d u ti e s a s a ssi g ned.  

• Pro v ide l eade r s h ip to o t he rs t h r ou g h e x a m p le an d s ha r i n g o f k no w le d g e /skil l.  

• Follow a ll po l i cies a n d p ro c e d u res s e t b y th e A g en c y.  

REQUIREMENTS:  

E sse n t i a l S k i l l s a nd E x pe r i e n c e :  

• Bachelor’s degree in Healthcare Administration , Public Health, Nursing, Social Work, or a related field required ; Master’s degree preferred.  

• Minimum of 3-5 years of experience in care management, value-based care, or healthcare training roles.  

• Strong understanding of care management principles, value-based care models, and adult learning methodologies.  

• Experience in developing and implementing training programs in a healthcare setting preferred.  

• Excellent communication, leadership, and problem-solving skills.  

• Strong understanding of clinical operations and healthcare quality metrics.  

• Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.  

• Excellent leadership, communication, and stakeholder engagement skills.  

• Experience working within behavioral health or mental health settings is a plus.  

E sse n t i a l R e quir e m e n ts for the P os i tion:  

• Valid Tennessee Driver’s License  

• Acceptable Motor Vehicle Report (MVR)  

• Acceptable Criminal Background Investigation  

• Cell Phone  

ABOUT YOU |CORE SKILL

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