Learning Design Lead

About this role

Become a part of our caring community   We are looking for a Learning Design Lead who can diagnose workforce skilling needs, translate technical capability gaps into practical learning solutions, and partner with subject matter experts and Tech leaders to improve associate performance. You will design scalable, learner-centered experiences that build technical and professional capabilities across the Tech organization. Using performance consulting, adult learning principles, instructional design methods, and learning technologies, the Learning Design Lead helps align learning solutions to business priorities, workforce capability needs, and measurable outcomes.

The Learning Design Lead is a senior individual contributor who applies learning strategy, instructional design, stakeholder consultation, and project execution skills to build learning solutions that enable technical and professional skill development for Tech associates. You will operate with autonomy to clarify ambiguous needs, define desired performance outcomes, recommend appropriate learning and non-learning solutions, manage stakeholder alignment, and lead work from discovery through implementation and measurement.

Key Responsibilities • Diagnose learning, performance, and workforce capability needs to identify skill gaps, define target behaviors, and recommend solutions aligned to business priorities. • Design and deliver engaging, learner-centered experiences across modalities, including instructor-led training, virtual learning, eLearning, microlearning, job aids, performance support, and blended learning solutions. • Translate complex technical concepts into clear, role-relevant learning experiences by partnering with subject matter experts to validate accuracy, prioritize critical tasks, and focus learning on what associates need to do on the job. • Use consultative skills and influence without direct authority to build solution-focused partnerships with Tech leaders, SMEs, instructional designers, and cross-functional stakeholders. • Define learning success measures and evaluate outcomes using learner feedback, assessments, behavior indicators, performance data, and relevant business metrics. • Configure, test, and maintain learning assets in a learning management system or comparable learning platform to support accurate deployment, access, tracking, and reporting. • Use AI-enabled tools to accelerate analysis, content development, personalization, workflow efficiency, and quality review while applying sound judgment, governance, and human validation. • Partner with Associate Director to develop, refine, and prioritize the skilling roadmap, aligning future skills training with Tech needs. • Partner with Associate Director to provide consulting on incoming learning requests for Tech colleagues. • Contribute to departmental learning strategy by making recommendations, solving moderately complex to complex problems, and independently advancing work with limited direction. • Communicate progress, risks, insights, decisions, and outcomes clearly to leaders and non-executive stakeholders. • Provide LMS support as needed for the team and, as availability allows, the Tech org. • Other duties as assigned.

Required Key Skills and Capabilities • Performance consulting and learning needs analysis • Translate complex technical concepts into clear, role-relevant learning experiences • Instructional design for technical and professional skill development • Learning experience design across ILT, VILT, eLearning, microlearning, and performance support • Technical skilling strategy and workforce capability development • Stakeholder consultation, SME partnership, and influence without authority • Learning measurement, analytics, and outcome evaluation • LMS course configuration and learning technology fluency • AI-enabled workflow and learning design productivity • Project planning, prioritization, stakeholder communication, and execution

Use your skills to make an impact   Required Qualifications • Bachelor's Degree • 8+ years of demonstrated ability designing and delivering end-to-end learning solutions that support skilling for technical audiences and/or advance strategic workforce development. • 8+ years of demonstrated ability to select and apply appropriate learning methods (e.g., ILT, VILT, eLearning, job aids, just-in-time training, microlearning), based on learner needs and business outcomes • 5+ years proven ability to define learning success measures and evaluate learning effectiveness using feedback, assessment, behavior change indicators, performance data, and business results. • 5+ years of experience applying instructional design, learning experience design, or performance consulting skills in a corporate, technical, or comparable business environment. • Ability to create and edit multimedia and eLearning assets using industry-standard authoring, design, video, audio, or rapid-development tools, such as Articulate 360 Suite, Adobe Captivate, Adobe Creative Suite (After Effects, Animate, Audition, Captivate, Express, Illustrator, Photoshop) or other comparable platforms. • Experience managing courses in Cornerstone OnDemand or a similar LMS. • Strong knowledge of eLearning standards and Adult Learning Theory and instructional design models (e.g., ADDIE, SAM)

Preferred Qualifications • Advanced degree in instructional design, education, learning technology, adult education, workforce development, organizational development, or a related field. • Experience using GenAI or GenAI-enabled tools (e.g., Copilot, Gemini, Synesthesia, Articulate) to inform learning design work and general work productivity. • Familiarity with project management tools (e.g., Microsoft Planner, JIRA Align, MS Project or similar platforms). • Certification in instructional design tools or methodologies (e.g., ATD, CPTD, Kirkpatrick). • Experience delivering learning solutions within IT/Tech environments or for Technology professionals.

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