Learning and Development Manager

About this role

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PacificSource is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Manage and coordinate learning and development activities that strengthen employee capability, improve role performance, and support the efficiency and productivity of PacificSource. Partner with managers, teams, and functional areas to identify technical, professional, leadership, and change-related learning needs. Contribute to the design, implementation, and continuous improvement of learning resources, performance support materials, and change enablement tools aligned with business goals and operational objectives. Consult with departments and external partners to evaluate resources and delivery methods that enhance employee effectiveness and support change adoption.

Essential Responsibilities: • Partner with functional managers and HR Business Partners to assess technical, professional, leadership, change readiness, and employee development needs based on business priorities, company requirements, and evolving work processes. • Lead assigned Learning and Development initiatives through planning, coordination, execution, project management, and evaluation. • Provide guidance on capability-building solutions that improve employee effectiveness and role performance. • Develop learning resources, communication support, leader talking points, job aids, and adoption tools to help employees and managers navigate organizational change. • Support process improvement, change management, and performance support efforts across the organization. • Conduct needs assessments to identify skill gaps, change impacts, and staff development priorities aligned with PacificSource goals and objectives. • Develop project plans, schedules, and timelines based on identified needs, available resources, and stakeholder input. • Design, develop, deliver, and evaluate learning solutions, courses, digital resources, job aids, and performance support materials for employees, managers, and teams. • Coordinate new employee orientation, Customer Connection, and other enterprise learning programs that support onboarding, culture, customer experience, and role effectiveness. • Provide orientation and development resources for team leaders and managers. • Measure effectiveness using assessments, learner feedback, adoption indicators, behavior change, and performance measures. • Identify and share best practices, lessons learned, and continuous improvement opportunities. • Manage assigned projects from planning through implementation, evaluation, and refinement. • Partner with functional trainers and subject matter experts to review and improve learning plans, checklists, job aids, and reference resources. • Maintain current learning records and submit reports to managers, team leaders, and the Executive Management Group as needed. • Apply appropriate instructional approaches, delivery methods, and learning technologies, including instructor-led, virtual, hybrid, e-learning, microlearning, learning management systems, digital job aids, knowledge bases, collaboration platforms, video, and multimedia tools. • Oversee development of learning guides, digital reference resources, evaluation tools, multimedia visual aids, and performance support materials. • Ensure quality, accessibility, and cost-effectiveness of solutions; research programs, tools, and materials; interview instructors and consultants; and recommend appropriate options. • Maintain knowledge of current developments, methods, and techniques in learning and development, change management, performance support, and learning technology. • Maintain collaborative partnerships with key departments to support business activities, learning priorities, and change adoption. • Participate in manager and supervisor meetings as a key Learning and Development team member. • In conjunction with the Director of Learning and Development, support hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, regular one-on-ones, and performance evaluations for direct reports. • Monitor spending against the approved budget throughout the year and take corrective action where needed. • Partner with other departments to improve interdepartmental processes using lean methodologies, visual boards, daily huddles, and key performance indicators.

Supporting Responsibilities: • Meet department and company performance and attendance expectations. • Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. • Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Requires a minimum of 5 years of experience designing, developing, delivering, and evaluating learning solutions, capability-building initiatives, and performance support resources. Experience supporting change management initiatives preferred. Supervisory experience required; 3 years of supervisory experience preferred.

Education, Certificates, Licenses: Requires a Bachelor’s degree in Business Administration, Education, Communications, Human Resources, or equivalent. Master’s degree in Learning and Development or Organizational Development preferred.

Knowledge: Requires knowledge of

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