Lead UI/UX Designer

About this role

Day in the Life: Lead UI/UX Designer

Are you ready to take the lead as our next UI/UX Designer? In this exciting role, you will own the design of B2B applications that empower Trinity’s business! Collaborating closely with product teams, engineering, and stakeholders, you'll transform complex logistics workflows into intuitive and delightful user experiences that truly shine.

Your mission will include evaluating user needs, crafting stunning mockups and navigation components, supporting engaging usability testing, maintaining our vibrant Trinity UI kit, and contributing to user journeys, personas, and system blueprints that make a difference.

As the Lead UI/UX Designer, you will play a pivotal role alongside senior staff and leadership in developing and applying best practices for UI/UX methodologies, process-centric design, quality assurance, monitoring, metrics, support, and documentation. Your contributions will help shape the future of our user experiences!

While this job description outlines key responsibilities, it’s important to note that our dynamic environment may call for flexibility. Team Members are encouraged to embrace any other job-related instructions and perform additional tasks as requested. Your decisions will have a significant impact department-wide and company-wide, and while challenges may arise, you’ll be equipped to determine the best solutions from a variety of options. Plus, if you have existing knowledge of 3PL/4PL operations, that’s a fantastic bonus!

The role is grounded in our Company’s Core Values:

• Service.Excellence. We share a passion for serving others and take extreme ownership of creating the best possible experience.

• Make it Happen. With integrity we are persistent in overcoming obstacles, delivering beyond expectations.

• We Not Me. Through listening and collaboration, we selflessly solve problems to create success.

ESSENTIAL FUNCTIONS:

• Gather and evaluate user requirements in collaboration with product owners and engineers

• Illustrate design ideas using storyboards, process flows and sitemaps

• Design graphic user interface elements such as menus, tabs, widgets, navigation buttons, and search fields.

• Develop UI mockups and prototypes that clearly illustrate how sites function and flow

• Create original graphic designs (e.g. images, sketches and tables)

• Prepare and present rough drafts to internal teams and key stakeholders

• Conduct user research and usability testing with internal teams, agents, and customers; identify and troubleshoot UX problems (e.g., complexity or usability) and turn findings into actionable design improvements.

• Update UI-kit standards on UI elements such as fonts, colors, layout, component function, and images

• Collaborate with marketing and other business units to develop customer journeys, personas, and service blueprints.

• Develop a strong understanding of how Trinity’s applications operate, are structured, and how users operate with the applications.

• Provide design support to our technical operations staff when they are building, deploying, configuring, and supporting systems for the users.

• Advocate for the user and for accessibility (WCAG) standards across the product organization.

• Keep the department leader informed of the status of all objectives within span of control, including problems or concerns and strategies being taken to resolve them.

• Remain knowledgeable in the areas of market and industry trends relating to prevailing and emerging design principles and UX methodologies.

• Actively participate and contribute at various corporate meetings and sprint ceremonies.

• Consistently live and model the organization’s core values, leadership, and personal competencies.

• Participates in special projects and handles all other assigned duties as required.

JOB QUALIFICATIONS:

• Experience: 5 years or more of UI/UX or product design experience.

• Experience in B2B web applications strongly preferred.

• Portfolio that demonstrates end-to-end design work and measurable impact on complex, data-rich products.

• Strong preference for experience in logistics, transportation, supply chain, or other operationally complex domains.

• Proficiency with modern design and prototyping tools such as Figma (including components, libraries, and prototyping) and Adobe Creative Suite.

• Knowledge of wireframe tools (e.g., Adobe XD, InVision, or Figma).

• Understanding at least one current UI language or framework such as Angular or React.

• Understanding of business process principles and the ability to translate process to process-centric designs

• Strong ability to define solutions, collect data, establish facts, and draw valid conclusions.

• Experience building or contributing to a design system and collaborating closely with front-end engineers.

• Proficient organizational skills, with the ability to effectively manage and execute multiple projects at a time.

• Excellent verbal and written communication skills, with the ability to present design decisions clearly to technical and business audiences

• Participate in training, continuing education, or continuous improvement as approved by your manager.

• Some travel required.

• Commitment to living Trinity Core Values.

PREFERRED QUALIFICATIONS:

• Familiarity with logistics or TMS platforms and the day-to-day work of brokers, carriers, and shippers.

• Experience designing both internal operational tools and external customer portals.

• Basic understanding of HTML/CSS and front-end frameworks to collaborate effectively with engineering.

• Experience with data visualization and dashboard design.

• Participation in a UI kit creation effort.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to handle and lift objects up to 10 pounds. Responsibilities sometimes requi

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