Lead Ticket Checker, Winter 26/27

About this role

Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS Employee perks: • Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

  Position Title:    Lead   Ticket Checker  

  Business Unit:   Mountain Operations    

  Position Reports to:   Lift Operations Manager , Ticket Checking   Supervisor    

  Positions Reporting to this Role:    Ticket   Checker    

  Location:   Crystal Mtn, Washington    

  Wage :   22. 00   - 23.50  

Lead Ticket Checker is a housing eligible position

RESORT OVERVIEW, CULTURE AND VISION        

Crystal Mountain, the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers.  We are part of the Alterra Mountain Company family of resorts.  A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirt of the mountains, united by a passion for adventure, and celebrating legendary adventures and enduring memories that mountains bring everyone.      

Who we are…       

Crystal Mountain’s Mission is to deliver exceptional service and adventures worthy of our extraordinary mountain terrain and beauty.       

We appreciate effort but value  performance                         

We build relationships by acting with  integrity       

We communicate & decide through  collaboration               

We protect our  environment  to ensure our future      

We have  fun  doing what we do  

JOB SUMMARY   –  

Assist   Ticket Checkers   at multiple lifts   in daily duties,   identify   and   delegate tasks and projects for   Ticket Checkers , and   give   Ticket Checkers   breaks . U nderstand how   the RFID gates and tablets work ,   k now each   ticket and   pass type ,   and handle minor   ticket and guest issues. Ticket Checking Lead will work closely with Guest Service   employees   while handling ticket issues.  

ESSENTIAL DUTIES-     

• Efficiently   perform all duties of a   Ticket Checker    

• Enthusiastically interact with guests at every opportunity and provide customer service    

• Set up and break down multiple lift   mazes   daily  

• Lead your team of   Ticket Checkers   in assigned tasks and projects    

• Must be able to adhere to all company and departments policies and procedures and set an example for others to follow    

• Assist   in training new employees    

• Ensure all breaks are completed   in accordance with   Department of Labor policies    

• Responsible for the overall appearance of   mazes   and staff, as well as auditing supplies and documentation throughout the day    

• Assist   in physically demanding tasks   such as shoveling  

• Conduct c rowd   c ontrol  in lift lines  

•   Have a professional appearance and demeanor  

• Be respectful to all employees   and guests   at all times  

• Must be dependable   and reliable  

• Identify   and delegate tasks to   Ticket Checkers   throughout day  

• Encourage a safe work environment  

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.    

KNOWLEDGE,   SKILL   AND ABILITY REQUIREMENTS-     

• Leadership and/or   Ticket Checking   Lead experience   required    

• Ski/Snowboard experience   preferred   

• Clear and concise verbal and written communication skills    

• Excellent customer service skills    

• Must be self-motivated and able to maximize use of time and resources    

PHYSICAL DEMANDS AND WORKING CONDITIONS-     

• This position is   required   to work   early   mornings,   evenings,   weekends, holidays, and long hours while in operation.    

• Be able to work flexible schedules  

• Able to lift, carry, or otherwise move and position a minimum of   3 0 pounds on an occasional basis.  

•  Perform repetitive tasks  

• Ability to work for extended periods of time standing, bending, reaching, spea

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