Lead Quality Technician

About this role

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position   Lead Quality Technician provides senior technical leadership and operational oversight of quality activities within an ISO 9001 and ISO 14001 certified manufacturing environment. This role serves as the primary quality point of contact for an assigned shift, area, or product line and   is responsible for   coordinating quality efforts, supporting audits, leading corrective actions, mentoring quality staff, and ensuring consistent application of quality and environmental standards.   

The position carries   decision ‑ making   authority without direct   people ‑ management   responsibility.  

Primary Job Duties and Responsibilities  

• Serve as the lead quality resource for the assigned shift, manufacturing area, or product line, including   off shift   or   limited ‑ supervision   periods.  

• Provide technical leadership, coaching, and mentoring to Quality Technicians, Inspectors, and Manufacturing Associates.  

• Ensure effective   shift ‑ to ‑ shift   communication and continuity of quality controls.  

• Coordinate and prioritize quality activities to ensure compliance with ISO 9001, ISO 14001, customer, regulatory, and company requirements.  

• Develop, revise, and control quality and environmental documentation (procedures, work instructions, inspection plans, records)   in accordance with   document control standards, including release, revision, training, and archival.  

• Lead and perform product, process, layered, and internal system   audits;   support external registrar and customer audits.  

• Lead complex root cause investigations and corrective and preventive action (CAPA) activities, including verification of effectiveness and sustainability.  

• Support review and approval of PPAP and First Article Inspection (FAI) documentation in collaboration with Quality Engineering.  

• Support production   decision-making   related to product conformity, containment, release, deviations, and disposition.  

• Lead or represent Quality in Material Review Board (MRB) activities, including evaluation of nonconforming material and analysis of scrap, rework, and cost of quality data.  

• Apply statistical methods, SPC, and data analysis tools to   identify   risk,   monitor   performance, and drive continuous improvement.  

• Analyze and communicate supplier,   in ‑ process , customer quality, and environmental performance metrics.  

• Partner with Manufacturing, Engineering, Operations, Planning, Supply Chain, and EHS to resolve quality and environmental issues.  

• Support identification, control, and improvement of environmental aspects and impacts per ISO 14001, including waste minimization and proper material handling.  

• Maintain housekeeping standards and   comply with   safety, environmental, and quality policies, including PPE requirements.  

• Promptly report   job-related   injuries, illnesses, environmental incidents, or significant quality issues.  

• Maintain attendance, punctuality, and flexibility to support shift coverage as   required .  

• Perform other duties as assigned by the Quality Manager or Supervisor.  

Required   Qualifications  

• High school diploma or GED   required ; advanced quality, technical, or environmental training preferred.  

• 3+   years of experience in a manufacturing quality role, including senior or   lead ‑ level   responsibilities.  

• Demonstrated advanced knowledge of:   

• ISO 9001 Quality Management Systems  

• ISO 14001 Environmental Management Systems  

• Audits, CAPA ownership,   risk ‑ based   thinking, and document control  

• Advanced ability to read and interpret blueprints, specifications, standards, and controlled documentation.  

• Strong   proficiency   with inspection tools, measurement techniques, and data analysis.  

• Demonstrated ability to lead, influence, and make decisions without direct authority.  

• Strong written, verbal, and presentation skills .  

• Proficiency   with Microsoft Office (advanced Excel preferred); MRP/ERP experience preferred.  

• Ability to prioritize competing demands while supporting production and maintaining compliance.  

  General Applicable Company Competencies  

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.  

• Punctuality and dependability.  

• Ability to be flexible and adapt to changing work priorities and stressful conditions.  

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.  

• Maintain productive and collaborative relationships with other Watts employees.  

• Adherence to Watts ’   seven cultural beliefs :   Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.   

Working Conditions   

While performing the job duties, you will be working on-site at   the Franklin, NH   manufacturing facility ,   and will perform   most of   your duties in an office environment. You may, at times,   be required   to be present on the manufacturing floor and will be   required   to wear the   appropriate personal   protective equipment. You will   be required   to work Monday – Friday , 6:00am – 2:30pm ). Your scheduled work hours will be communicated to you by your

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