Lead Program Manager, Technology

About this role

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

About the Team / Technology Strategy & Operations

Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected. We connect dots and break silos across teams by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that help translate strategy into execution.

Who You Are

You’re excited by the idea of leading initiatives across the organization and driving impact. Everything you deliver is backed by a solid strategy. You maintain confidence throughout all your projects and are committed to getting things done.

As a Lead Program Manager within the Technology team, you will work closely with Product, Design, Engineering, Data, and Operations to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals. You will drive product initiatives forward that have multiple stakeholders, competing deadlines, and many moving parts. In this role, you’ll act as a bridge between functions and teams, developing frameworks that streamline program execution, optimize resource allocation, and drive accountability across initiatives across multiple product domains.

Your Success Profile

What You Will Work On

• Partner with Technology and Business leaders to identify, assess, and shape high-priority initiatives before formal program investment decisions are made.

• Lead discovery efforts to determine whether emerging initiatives require dedicated program management support, lightweight operating structures, or alternative execution models.

• Establish program foundations for newly formed initiatives, including governance structures, operating rhythms, stakeholder alignment models, success metrics, and execution frameworks.

• Serve as a senior program leadership resource across the Technology portfolio, deploying into high-priority, high-risk, or complex initiatives to accelerate progress, stabilize execution, or unblock delivery.

• Lead multiple concurrent programs and advisory engagements spanning Product, Engineering, Design, Data, Operations, and other cross-functional business teams.

• Assess program health across the portfolio, identifying systemic risks, execution gaps, organizational dependencies, and opportunities to improve outcomes.

• Design and implement repeatable program management standards, frameworks, and operating mechanisms that improve execution quality across the organization.

• Coach program managers and cross-functional leaders on program management practices, stakeholder alignment, governance design, risk management, and organizational change.

• Partner with Program Management leadership to evolve portfolio management practices, resource planning approaches, staffing models, and program intake processes.

• Facilitate executive-level decision-making by synthesizing complex information, framing tradeoffs, and providing recommendations on prioritization, sequencing, and investment.

• Drive turnaround efforts for programs requiring intervention, including clarifying ownership, resetting plans, rebuilding stakeholder alignment, and restoring execution momentum.

• Identify opportunities to improve organizational effectiveness through better operating models, scalable mechanisms, automation, AI-enabled workflows, and durable systems.

• Build reusable playbooks, templates, frameworks, and knowledge assets that raise the effectiveness of the broader Program Management function.

How You Will Do Your Work

As a Lead Program Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

• Results-driven - consistently achieves results, even under difficult circumstances.

• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

• Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.

• Analytical - uses a logical reasoning process to break down and work throu

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