Lead Product Owner

About this role

Become a part of our caring community   The Lead Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scope and complexity ranging from moderate to substantial.

Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Lead Product Owner, OpenText Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Lead Product Owner on the Communication Delivery and Execution team, you will play a key role in conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scopes and complexity ranging from moderate to substantial. Responsibilities also include composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.

Key Role Functions • Own the OpenText Migration strategy and roadmap, aligning capabilities with enterprise goals and member experience objectives. • Lead cross-functional teams in the design, configuration, and deployment of personalized communications. • Oversee platform governance, including the governance of personalization rules ,data, brand and content standards. • Serve as a subject matter expert (SME) for OpenText capabilities and mentor others on best practices in composition and execution of communications. • Collaborate with enterprise architecture and MarTech teams to ensure platform scalability and integration. • Serves as the Agile team's primary contact for information, work prioritization, and decision-making. • Configure operational and regulatory communications using approved templates and content within designated platforms • Develop and deploy personalized, dynamic communications standards using OpenText Communications • Collaborate with strategy teams and business partners to interpret requirements and translate them into template development • Troubleshoot implementation challenges and provide guidance on composition and development processes • Conduct defect analysis, identify root causes, and implement appropriate resolutions • Maintain documentation, version control, and audit trails for all platform changes and updates • Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy

Use your skills to make an impact • Deliver personalized communications that improve member engagement, satisfaction, and health outcomes. • Enable high quality, scalable capabilities to deliver complex document composition requirements. • Drive innovation in marketing operations by aligning technology with strategic priorities. • Foster a culture of collaboration, agility, and continuous improvement.

Use your skills to make an impact   Required Qualifications • Bachelor’s degree in Marketing, Information Systems, or a related field or work equivalent. • 7+ years of hands-on experience with dynamic document creation using OpenText Communications • Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow • Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops) • Understanding of driver file mapping and variable mapping for logic and document creation • Proven ability to manage multiple priorities, track progress, and meet deadlines • Experience with defect analysis, root cause identification, and resolution • Ability to work both independently and collaboratively across cross-functional teams • Proven leadership in product management and cross-functional team collaboration.

Preferred Qualifications • Bachelor’s degree in communications, Marketing, Information Systems, or a related field • Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat • Content Developer experience in Smart Communications • Background in heavily regulated industries (e.g., healthcare or financial services) • Knowledge of CMS Medicare, and Medicaid requirements • Experience with marketing operations, fulfillment processes, and Agile methodologies

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.   Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.  

Scheduled Weekly Hours

40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.   $115,200 - $158,400 per year   This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for yo

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