Lead, Identity & Access Management

About this role

Job Classification: Technology - Information Security

Are you interested in building capabilities that enable the organization with innovation, speed, agility,   scalability   and efficiency? The Global Technology and Operations team takes   great pride   in our culture where digital transformation is built into our DNA! When you join our organization at Prudential,   you'll   unlock an exciting and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions.  

Your Team  

The Lead, Identity & Access Management (IAM) User Operations role   is responsible for   owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant, and scalable.  

This is a hands-on leadership role requiring strong technical   expertise , risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra ID.  

As a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization. This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions.  

Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences.   This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 3 days per week.   T his   role   will   require   intermittent work outside of standard business hours to support operational needs.  

Here is What You Can Expect on a Typical Day  

• Oversee IAM operational processes and outcomes, ensuring   efficien t , secure, and compliant access management across enterprise platforms.  

• Evaluate access-related risks, exceptions, and control gaps while   determining   and implementing   appropriate mitigation   actions.  

• Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges.  

• Identify   opportunities to enhance IAM processes and leverage automation and PowerShell scripting to improve efficiency, scalability, and control effectiveness.  

• Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness.  

• Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement.  

• Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.  

The Skills &   Expertise   You Bring  

• Bachelor's degree preferred and/or equivalent experience accepted  

• 4-7 years of experience in Identity & Access Management (IAM), security operations, infrastructure, or related technical roles  

• Demonstrated experience owning or leading IAM operational activities and controls  

• Strong understanding of access provisioning, certifications, entitlement management, and access governance principles  

• Hands-on experience with PowerShell for administration, reporting, or automation  

• Ability to evaluate access-related risks and make sound decisions within established control frameworks  

• Strong communication   skills with the ability to explain technical IAM concepts to both technical and non-technical audiences  

• Proven ability to collaborate effectively with cross-functional stakeholders  

• Experience supporting or improving operational processes within a regulated or highly controlled environment  

Preferred Qualifications  

• Experience with ServiceNow or similar Identity Governance & Administration (IGA) platforms  

• Experience supporting IAM operational processes, including:  

• Joiner, Mover, Leaver (JML) lifecycle management  

• Access certifications and periodic access reviews  

• Role-Based Access Control (RBAC)  

• Segregation of Duties ( SoD ) analysis and exception remediation  

• Audit evidence generation and issue remediation  

• Experience with Microsoft Entra ID (Azure AD), including group and role administration  

• Exposure to Privileged Access Management (PAM) solutions  

• Experience implementing automation to improve operational efficiency and user experience  

• Co mmunic ation sk ills   –   wri tte n and   verbal   for   a va rie ty   o f   associ ates   at   diffe rent l evels   and   info r mation security   knowledge  

• Analytical   –   troub leshoo ting   with   a   risk-based   mindset  

#LI-Hybrid #LI-LR1

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. • Market competitive base salaries, with a yearly bonus potential at every level.  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.  • 401(k) plan with company match (up to 4%).  • Company-funded pension plan.  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, educ

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