Lead, Cyber Security Operations

About this role

Job Classification: Technology - Information Security

Are you interested in using capabilities that enable the organization to operate with innovation, speed, agility, scalability, and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.     

Your Team and Role   

As a Lead in the Cyber Security Operations Center, you will play a key role in   securing the enterprise and   advancing   the maturity   of Prudential’s Cyber Defense & Response   organization.   Working with a high degree of independence, you will   be responsible for   managing triage, event handling, and initial threat assessment operations to safeguard the Prudential Financial enterprise.

In this role, you will collaborate with stakeholders across the Cyber Defense and Response organization to strengthen team capabilities through data-driven insights, automation, and orchestration. Your expertise and observations will directly contribute to enhancing secure architecture and advancing global cyber resiliency across the enterprise.   

Here is What You Can Expect on a Typical Day :    

•   Provide   shift-level operational leadership ,   maintaining   awareness of active   security events   and emerging threats, while dynamically adjusting   resources   to meet business risk and operational demand s.  

• Coordinate and   optimize   alert intake, triage, and prioritization , ensuring   that a lerts are acknowledged and processed within   defined   SLA s  

• Lead and coordinate   security   event escalation   activities   by   validating   all proposed escalations to ensure   accurate ,   appropriately   prio ritized, and supported by   sufficient   analytical context   before engaging downstream teams .  

•   Maintain event handling quality   control   and documentation standards, ensuring all events are accurately recorded, tracked, and handled consistently.  

• Drive continuous improvement of   event handling   runbooks, SOPs, and operational processes   to   identify   gaps,   reduce   inefficiencies,   enhance operations,   and   advance   automation.  

• Continuously build technical   expertise   and stay current on threats, attack methods, and industry trends   to enhance the   organization's   capability .  

• Professionally   communicate and collaborate with other cybersecurity and IT professionals, as well as business stakeholders, to coordinate responses and implement security improvements   and risk burndown .   

• Mentor junior   analysts by reviewing   their work, sharing best practices, and helping them strengthen analytical and reporting skills.  

The Skills & Expertise You Bring    

• 5+ years of   experience   in a   cybersecurity- fo cused role with at least 2 years in security   o perations  

• Strong knowledge of security event handling processes, detection methodologies, and SOC operations.  

• Strong understanding of enterprise technologies including operating systems, networking appliances, identity access management, and cloud/SaaS platforms.    

• Hands-on experience with   SIEM, SOAR, XDR/EDR, IDS/IPS, and other security tools .  

• Ability to a nalyze security data across networks, systems, and applications to   identify   anomalies,   validate   alerts, and distinguish real threats from false positives.  

• Excellent problem-solving, communication, and collaboration skills, with the ability to engage both technical and non-technical stakeholders.  

• Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges.  

• Analytical thinking: The ability to break down complex problems into smaller, more manageable components to identify threats, understand attack patterns, and pinpoint root causes.   

• Experience working in Agile or iterative environments.  

• Time management and prioritization: The ability to manage multiple tasks, prioritize critical incidents over low-priority alerts, and streamline work in a fast-paced environment.   

• Ability to effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization   

• Experience driving automation and orchestration efforts to improve efficiency .      

• Relevant certifications (e.g.,   GIAC   GCIH, GSOC, GCFA, GNFA ) are a plus.  

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $123,700.00 to $204,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. • Market competitive base salaries, with a yearly bonus potential at every level.  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.  • 401(k) plan with company match (up to 4%).  • Company-funded pension plan.  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.   • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.   • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various facto

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