Lead Business Strategy Analyst - P&C Claims GenAI

About this role

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity The role we are seeking a Lead Business Strategy Analyst adept at  GenAI Strategy & Portfolio Management , with the ability to identify, prioritize, and govern GenAI use cases that align with business objectives, enterprise standards, and deliver measurable value. A strong  Technical & Analytical Acumen  is essential, encompassing a deep understanding of GenAI concepts, data and analytics architectures, AI solution design, and performance measurement to effectively guide both technical teams and business stakeholders. Crucially, this position demands exceptional  Cross-Functional Leadership & Influence  to drive alignment across business, analytics, technology, and operations teams, establish necessary standards, and foster consistent execution of GenAI initiatives, even without direct authority.

The candidate will be instrumental in  Value Realization & Decision Support , possessing expertise in defining success metrics, developing business cases, measuring outcomes, and providing data-driven recommendations to maximize GenAI adoption and business impact. Finally, a robust understanding of  Governance & Operationalization  is required to establish repeatable frameworks, best practices, and oversight processes that ensure GenAI solutions are scalable, compliant, and consistently deployed throughout the organization.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do: • Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy. • Oversees efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further. • Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort. • Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. • Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals. • Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills. • Serves as a team lead and provides guidance and on-the-job training to team members. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have: • Bachelor's degree in Business, Science, Finance, Economics or related field; OR 4 years of relevant education and/or experience. • 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting. • Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights. • Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. • Experience influencing business decisions. • Strong analytical skills with experience using hypotheses-driven problem solving. • Extensive experience leading and performing complex data analysis using various data analytics tools (i.e.Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).

What sets you apart: • GenAI Strategy & Portfolio Management – Ability to identify, prioritize, and govern GenAI use cases, ensuring alignment to business objectives, enterprise standards, and measurable value outcomes. • Technical & Analytical Acumen – Strong understanding of GenAI concepts, data and analytics architectures, AI solution design, and performance measurement to effectively challenge, influence, and guide technical teams and business stakeholders. • Cross-Functional Leadership & Influence – Ability to drive alignment across business, analytics, technology, and operations teams; establish standards; and foster consistent execution of GenAI initiatives without direct authority. • Value Realization & Decision Support – Expertise in defining success metrics, developing business cases, measuring outcomes, and providing data-driven recommendations that maximize GenAI adoption and business impact. • Governance & Operationalization – Ability to establish repeatable frameworks, best practices, and oversight processes that ensure GenAI solu

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