Lead – Automation QA Lead – Infra & Application Resiliency

About this role

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Overview: The Automation QA Lead – Infra & Application Resiliency is responsible for overseeing the execution, planning, and continuous improvement of automated testing and stability validation across infrastructure and application environments. This role ensures production resiliency through robust automation coverage, quality oversight of infrastructure change testing, and proactive issue resolution. The lead will collaborate closely with global stakeholders, including engineering and service delivery teams, to drive automation initiatives aligned with ITIL processes, maintain SLA compliance, and ensure seamless cross-regional delivery. The ideal candidate brings deep technical expertise, strong leadership, and a strategic mindset to enhance system health, testing efficiency, and operational reliability.

Key Responsibilities: Automation & Stability Oversight · Lead the execution and monitoring of automated production stability scripts to ensure consistent system performance. · Drive automation strategies that enhance application resiliency and reduce manual intervention. · Oversee stability validations and automated testing for infrastructure changes, ensuring minimal impact to production systems.

Stakeholder Engagement & Requirements Gathering · Translate stakeholder needs into actionable automation deliverables and testing plans. · Conduct regular connects with application Service Delivery Managers’ and engineering leadership to share status updates, accomplishments, and roadmap progress. · Influence strategic decisions through data-driven insights and quality metrics · Maintain ongoing communication with stakeholders to track progress, gather feedback, and refine automation initiatives. Quality & Change Management · Ensure quality oversight for infrastructure change testing, aligning with ITIL processes and change management protocols. · Validate and approve automation assets before deployment to non-prod and production environments. · Incidents Analysis and identify proactively identify coverage · Lead root cause analysis and Collaborate with engineering and operations teams to identify improvement opportunities and enhance testing coverage Team Leadership & Delivery Management · Drive closure of issues and risks related to automation script resiliency, maintaining accountability and transparency. · Demonstrates expertise in reviewing automation code quality and ensuring comprehensive requirement gathering to drive optimal test design and coverage. · Lead a cross-functional team to manage and deliver automation stability solutions within defined SLAs. · Coordinate and plan automated testing efforts to validate application change deployments, ensuring they do not adversely impact application health or system resiliency. · Exposure to DR testing initiatives · Lead automation projects and activities within planned schedule, including aggressive timely follow up on risks, issues and escalations. · Partner with India-based leads to ensure seamless handoffs, issue resolution, and continuous delivery across time zones. · Conduct requirement-gathering sessions to identify areas where automation can improve efficiency, reliability, and scalability and conduct handover to India partner teams with outcomes to ensure proper fulfillment of USA Stakeholder requirements · Provisioning & De-provisioning: Ensure all test accounts are properly created, rotated, and decommissioned following the standard procedures and to mitigate security risks · Ownership & Auditability: Maintain clear documentation of identity ownership, purpose, and access patterns. All credentials must be securely stored in vaults and subject to compliance reporting · Periodic Reviews: Conduct annual access certifications for all users. Failure to complete certifications results in access disablement and escalation Planning & Testing Metrics Analytics for continuous improvements · Ensure planning targets and delivery milestones are met consistently. · Monitor and report on automation performance metrics, stability trends, and SLA adherence.

Qualifications: · Minimum Bachelor’s Degree in Information Technology or a related field, or equivalent experience required. · At least 3 years of experience in infrastructure change testing and quality leadership. · Proven experience in leading automation teams and managing production stability initiatives. · Strong understanding of ITIL processes and infrastructure change management. · Excellent communication and stakeholder management skills. · Experience working with global teams, especially in USA-India collaboration models. · Proactive independent decision maker using technical skills · Ability to handle Change Advisory Board meetings and make decisions

Technical Skills · Languages: Java, Python, VBScript · Tools: Selenium, UFT, LeanFT, RestAssured, TestNG, Cucumber, Appium. · Platforms: Web, WebServices (REST/SOAP), Windows, WPF, Mainframe. · Frameworks: POM, BDD, custom automation suites. · CI/CD: GitHub Actions, Azure DevOps, Jenkins. · Database Testing: MSSQL, Oracle, DB2, AS400, Snowflake, Cosmos DB · Should be able to demonstrate experience in designing automation frameworks, solutions for large scale projects · Should have e

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