Lead Analyst - Technology Strategy, Planning & Risk

About this role

Job Summary: JOB DESCRIPTION – Lead Analyst - Technology Strategy, Planning & Risk

Location:  Chicago, California, New York, Washington

Division:  Ticketmaster NA

Line Manager:   Senior Director - Technology Strategy

Contract Terms:  Full Time

THE TEAM   The Technology Strategy, Planning & Risk team sits at the center of how Ticketmaster’s engineering organization makes decisions. We’re a team of roughly ten people embedded within tech, and our job is to make sure the right investments get made, the right problems get prioritized, and the rest of the business understands what tech is doing and why it matters. We partner closely with Finance, HR, and senior tech leadership to turn complex operational realities into clear strategic direction. This is a team that rewards curiosity. If you’re the kind of person who can’t look at a number without wondering what’s driving it, you’ll fit in.

THE JOB We’re looking for a Lead Analyst who can operate at the intersection of financial rigor and strategic thinking — someone who’s equally comfortable building a capacity model and presenting its implications to a Senior Director or engineering lead. Day to day, you’ll support the tech division P&L, manage KPI and OKR tracking for our CTO’s monthly reporting, and lead capacity planning across engineering teams. But the more interesting work is what sits underneath that: diagnosing why a division is off-plan, modeling the trade-offs of a platform modernization, or figuring out how to structure a team differently to unlock more value. Over the next year, a meaningful part of this role will be helping drive our team’s adoption of AI — identifying the right tooling, building the internal case for it, and working across stakeholders to make it stick. That’s not a side project; it’s a priority. You’ll report to a Senior Director and work across a wide range of stakeholders — engineering leads, Finance, HR, and PMO. You won’t always be the loudest voice in the room, but your analysis will shape what decisions get made.

WHAT YOU WILL BE DOING • Support tech division P&L management and monthly KPI reporting for the CTO — keeping it accurate, relevant, and actionable • Support and sometimes lead strategic initiatives: platform modernization, resourcing models, outsourcing analysis, market environment assessments • Drive our team’s adoption of AI tooling and help build the internal frameworks to evaluate and implement it • Play a central role in the annual budget cycle and quarterly planning process • Build stronger working relationships between SP&R and Finance, HR, and PMO — acting as a consistent, credible point of contact • Translate technical priorities into business language and business strategy into terms engineering teams can act on

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) • 5+ years in strategy, BizOps, FP&A, or management consulting — ideally with meaningful exposure to a technology organization • Strong financial modeling and data analysis skills; advanced Excel is a given • Experience with capacity planning or resource allocation in a scaled environment • A track record of influencing decisions without direct authority • Genuine comfort with ambiguity — this team moves fast and the problems don’t always come pre-defined • Clear, confident communication across audiences; you can write a tight exec summary and then go explain the same thing to an engineering lead • Interest in how AI is changing the way strategy and planning teams operate — curiosity counts here even if direct experience is limited

YOU (BEHAVIOURAL SKILLS) This isn’t a pure reporting role, and it isn’t a role where analysis sits in a deck and waits to be acted on. The work has real stakes and real visibility. If you want a defined lane, this probably isn’t it. If you want to build something and see it matter, it might be exactly right.

BENEFITS & PERKS  

Through our   ‘Taking Care of Our Own’   program, we provide   benefits   across six key   pillars :  

• HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)   

• YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days  

• WEALTH : 401(k) program with company match, stock reimbursement program  

• FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support  

• CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment   

• OTHERS : Volunteer time off, crowdfunding match   

LIFE AT TICKETMASTER  

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.   

Our   mission   at Ticketmaster is to connect people around the world to the live events they love.   Ticketmaster is   the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts   centers   and   theaters , Ticketmaster processes 550 million tickets per year across 35+ different countries.  

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.  

Our work is guided by our values:  

Reliability   -   F ans and clients   count   on us to power their live event experiences and we rely on each other to make it happen.  

Teamwork   –   While we celebrate   individual achievement s, we know have more   success   as   a team .  

Integrity   - We are committed to the highest moral and ethical standards on behalf of the countless partners

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