Laboratory Assistant

About this role

It's more than a career, it's a calling. MO-SSM Health Saint Louis University Hospital

Worker Type: Regular

Job Summary: All the duties and standards of this position will be performed according to established policies, procedures and guidelines within the department and the health system. These examples of work are not all-encompassing or restrictive and are expected to vary with changing needs and priorities. The duties for a specific position with this title will be defined and assigned by the immediate department director/manager.

Job Responsibilities and Requirements: STATEMENT OF PURPOSE Performs duties in Phlebotomy, Processing, Transporting, Posting and/or Billing, Ancillary testing, Anatomical Pathology, Blood Bank, Special Testing and Microbiology, or other departments with the Pathology laboratory following prescribed procedures. The assistant laboratory I processes patients, specimens, orders, reports, requests; assists pathologists and residents in the performance of autopsies, collects and transports specimens in a courteous, timely and accurate manner.  Refers unusual problems to appropriate superior. Sets priorities with changing workload to insure the final reporting of test results are within prescribed time limits.

POSTION ACCOUNTABILITIES AND PERFORMANCE CRITERIA (% of Time)

Essential Functions: The following are essential job accountabilities and performance criteria. These functions are measured by: supervisory observation, quality assurance findings, written documentation, results of accreditation inspections and as reported by others.

“*” Denotes the essential job functions according to ADA guidelines.

*1. Accurately and precisely performs duties following clinical procedures and standards. Ensures that patient identification information matches test request information consistently.  Performs routine, timed, and STAT venipuncture or capillary sticks from any patient.  Correctly labels tubes and requisitions consistently. Processes patients, specimens, orders, reports, requests; collects and transports specimens in a courteous, timely and accurate manner.  (1,3,5,6,7) Criteria A) Responds to STAT orders immediately and meets turnaround times for routine and STAT specimens consistently. B) Records appropriate comments in the Hospital Information System when applicable. C) Collects and enters charges in a timely manner. D) Records test volumes accurately. E) Handles equipment as trained. F) Recognizes and reports computer malfunctions to supervisory personnel. G) Responsible for specimen collection and adheres to laboratory phlebotomy policies and procedures. H) Identifies patient correctly consistently. I) Prepare phlebotomy trays/properly disposes of used equipment. J) Obtains specimens without assistance consistently. K) Coordinates drawing so the patients do not have to be stuck unnecessarily. L) Uses correct labeling procedures consistently. M) Has less than three patient complaints per year concerning treatment or technique. N) Responsible for proper specimen processing, follows procedures for reference work and billing of patients. O) Determines suitability of submitted specimens, checks for proper labeling, receives specimen in the hospital information system with no more than five errors per year and re-labels specimen tubes by laboratory procedures consistently. P) Centrifuges samples, prepares aliquots and properly stores specimens according to test instructions consistently. Q) Distributes processed specimens to the appropriate departments in a timely basis, processes routine specimens correctly within one hour, stats within one half hour and has no more than five complaints per year. R) Prepares specimens and requisitions from reference laboratories accurately and files reports according to procedure consistently. S) Records results from reference laboratories accurately and files reports according to hospital procedures, with no more than three errors per year. T) Credits/charges in the hospital information system or prepares batches for Data Processing. U) Responsible for scheduled hospital rounds and STAT transporting within 15 minutes with no more than three complaints per year. V) Follows established procedures for the basic operation of the tube system. W) Performs and documents Preventive Maintenance and Quality Control in a timely manner, when necessary X) Issue units (RBC, FFP, Platelets, and Cry) per departmental procedure. Y) Able to use Compliance Checker:  knows software, when and how to use it accurately Z) Accessions specimens accurately. Recognizes and resolves discrepancies. AA) Labels blocks properly. BB) Maintains department supplies. CC) Performs diener duties according to department procedures. DD) Files blocks/slides tissues accurately and in a timely fashion. EE) Prepares paperwork for registration and does follow-up. FF) Demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course of action. GG) Works well under pressure, remaining calm and organized. HH) Ensures competency according to laboratory competency and education guidelines by completing training checklists and annual competency. II) Demonstrate ability to relate to coworkers in a professional and respectful manner, in order to assure and promote a culture of safety. 

*2. Provides good customer service with an accurate, prompt, and courteous response for inquiries from patients, physicians and other hospital staff, answering telephones calls by the third ring and identifying oneself ACCORDING TO THE SCRIPTED MESSAGE ON THE TELEPHONE. Criteria A) Uses a tone of voice, which demonstrates a caring attitude and a willingness to help. B) Displays courtesy with other staff, physicians, students and volunteers as internal customers C) Recognizes the needs and expectations of those people SSM Health Saint Louis University Hospital serves D) Answers the telephones by responding to requests in a caring and timely fashion. Courteou

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