Knowledge Management Team Director

About this role

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.  

Director of Knowledge Management   Job Summary   The firm is seeking a Director of Knowledge Management to lead a team of Knowledge Management Attorneys (“KMAs”) who support the needs of the firm’s practice and industry groups by capturing attorney expertise, developing high-value knowledge resources, enabling consistent legal service delivery, and helping attorneys leverage firm knowledge more effectively.  The Director will be responsible for advancing a firmwide knowledge strategy that transforms legal expertise, practice insights, model documents, matter experience, and emerging legal developments into practical, reusable assets. The role will partner closely with practice, industry, innovation, technology, marketing, talent, and practice operations colleagues to improve attorney productivity, strengthen practice group execution, and support client value.  This position reports to the Chief Legal Operations and Practice Innovation Officer and works in close collaboration with National Practice and Industry Heads and Practice and Industry Group Leaders.  Essential Functions  Knowledge Strategy and Practice Enablement  • Lead the Knowledge Management Team in developing and executing a firmwide knowledge strategy aligned with practice, industry, client service, and business priorities. 

• Partner with National Practice and Industry Heads, Practice Group Leaders, Industry Group Leaders, administrative leaders, and firm leadership to align KMA efforts with firmwide goals. 

• Collaborate with practice and industry groups to identify opportunities to standardize work product, create practice playbooks, improve matter execution, and reduce duplicative effort. 

• Provide strategic insights and direction to practice and industry group initiatives and other special projects. 

• Maintain a strong understanding of trends in legal practice support, content development, knowledge strategy, practice innovation, and AI-enabled legal service delivery. 

Content, Precedent, and Knowledge Asset Development  • Lead the KM team in content creation and development across practice and industry groups, including legislative updates, case law updates, industry/practice trends, and legal analysis. 

• Ensure practice and industry group intranet content is current, accurate, well organized, and useful to attorneys and allied professionals. 

• Build, maintain, and continuously improve knowledge libraries across practice and industry groups, including model documents, forms, precedents, checklists, practice guides, surveys, playbooks, matter tools, and related resources. 

• Accountable for review, editing, and contributions to content generated by other firm resources, including marketing and business development, attorney training and development, and other firm functions, as it relates to specific industries and practices. 

• Responsible for ensuring practice and industry group leadership are continually informed of strategic shifts and evolutions in practice approach, strategy, and execution. 

AI, Legal Technology, and Knowledge Intelligence  • Partner with the Innovation Team, IT, Practice Support Operations, and firm leaders to help attorneys adopt new technologies through practice and industry group use cases and workflows. 

• Support the development of AI-ready knowledge assets by promoting quality, consistency, source reliability, and appropriate governance of reusable legal content. 

• Identify opportunities to leverage enterprise technology investments, automation, search, and knowledge tools at the practice and industry group level. 

• Help translate attorney needs into practical technology, workflow, training, and content solutions that improve speed, consistency, and quality in legal service delivery. 

• Partner with central firm resources and colleagues to ensure effective use and leverage of firm-wide and practice-specific tools, processes, and technologies. 

Knowledge Governance, Quality, and Risk Alignment  • Establish and reinforce standards for the creation, classification, review, maintenance, retirement, and appropriate use of knowledge assets. 

• Help ensure knowledge resources are accurate, current, well sourced, and aligned with applicable confidentiality, ethical, information governance, and firm risk expectations. 

• Coordinate with relevant firm functions, including IT, Innovation, Marketing, Communications, Talent, Practice Support Operations, and General Counsel stakeholders, to support broader firm initiatives and promote consistent knowledge practices. 

• Develop practical quality-control processes so content owners, KMAs, and practice leaders can maintain high-value resources over time. 

Team Leadership and Cross-Functional Collaboration  • Effectively manage and lead the KMA Team, providing direction, mentorship, coaching, and oversight. 

• Ensure the development of strategic goals, performance expectations, and alignment of the team with practice, industry, and firmwide priorities. 

• Create and maintain a collaborative, service-oriented, and high-performance culture within the team and among the practice and industry groups. 

• Serve as a liaison between the team and other departments. 

• Ensure strong working relationships between the team and the Practice Support Opera

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