Job Coach

About this role

Job Coach

Fresno, CA

In Person

Anticipated deadline to submit application: August 28 at 12:00pm PST. Position may close early if application limit is met. Apply promptly for full consideration.

The Opportunity

The Job Coach is responsible for helping program participants—formerly incarcerated individuals—stay focused and motivated while working on transitional job sites and in their efforts to obtain permanent employment. Job Coaches effectively facilitate program participant progress to interview readiness by providing intensive coaching on interview and employment readiness skills. In addition to core coaching responsibilities, this role may support office-specific operational needs, including the provision of supportive and retention services.

This is an in-person role with the expectation that staff report to a CEO site, as the majority of participant interactions are conducted in person.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

Who You Are

• You demonstrate commitment to CEO’s mission and interest in working in a fast-growing, results-oriented nonprofit environment.

• You are passionate about helping individuals become the best version of themselves; interested in guiding individuals to achieve career goals through a balance of accountability and empathy.

• You have a deep interest in re-entry or criminal justice reform.

• You are comfortable providing the feedback and support necessary to facilitate the development of participant knowledge and skills.

• You have strong customer service skills; take a human-centered approach when communicating with participants.

• You have the ability to anticipate problems, evaluate them, and determine/implement solutions.

• You have the ability to analyze various points of view and data to form a perspective appropriate to a particular context.

• You have excellent interpersonal and written communication skills with the ability to adjust to particular personalities and interaction styles on the spot.

• You are self-motivated, diligent, and resilient; demonstrates stamina and vigor while holding yourself accountable to deadlines and outcomes, even in the face of adversity or setbacks.

• You are highly organized with top-notch time management skills and the ability to juggle multiple priorities seamlessly or ask for support with prioritization when needed.

• You are comfortable learning new technologies that an organization adopts/implements.

• You have the Ability to maintain composure and work efficiently and accurately during highly stressful circumstances.

• You come to CEO with at least 2+ years of experience.

What You’ll Be Responsible For

Key responsibilities of the Job Coach include but are not limited to:

Job Coaching

• Engaging participants in ongoing discussions about their employment goals.

• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.

• Developing and producing a professional resume for each participant.

• Maintaining weekly contact with participants to track their progress to interview readiness.

• Facilitating group sessions and workshops to build employment readiness skills.

• Maintaining consistent contact with participants to ensure ongoing engagement and support.

• Researching and connecting participants to educational and vocational opportunities that align with their short- and long-term career goals.

• Providing participants with continued life skills education and relevant community resources to promote long-term stability.

• Advocating for participant needs with parole officers and other external constituencies to support successful reintegration.

• Distributing retention incentives to participants in accordance with program guidelines.

• Using motivational interviewing techniques as appropriate to help guide participants toward goal achievement.

• Developing and enhancing relationships with organizations that provide resources meeting participant needs; providing information and support to participants regarding access to these resources; and connecting program participants to supportive services as needed.

• Communicate with resource partners to track progress, overcome obstacles, and ensure participant satisfaction with the services they receive.

Program Administration

• Regularly discuss each participant's job-start-ready progress with colleagues; problem-solve with colleagues when needed. Collaborate with additional members of CEO’s program team (including job developers and retention specialists) to support job searches and educational activities for participants.

• Organize documents, and prepare binders and files to house relevant legal and non-legal materials; maintain electronic and physical case files.

• Reviewing participants’ daily performance ratings provided by work site supervisors. Maintaining accurate client records in Salesforce; and updating progress notes in Salesforce during and after each meeting.

• Maintain contact with work crew site supervisors, exercising responsiveness to their concerns. Establish relationships with community-building organizations serving justice-involved individuals, presenting CEO’s programs and services to gr

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