IT Technician (Mon - Fri)

About this role

Job Description:

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).   What are we looking for?

Education & Professional Qualification • 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.  • Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience • 3-year IT (Information Technology) & OT (Operational Technology) experience.  • Excellent organizational, analytical, project management and technical skills.  • Server administration   • Virtual infrastructure administration   • IT/OT Architecture knowledge   • Database administration knowledge 

Context and Scope: • Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.   • Follows the guidelines and procedure provided by regional OT/IT organization    • Establishes and follows KPI’s and SLA for every service provided.   • Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.  • Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

What will be your key responsibilities?

Ensure cyber security of home site - Local Network Administrator     • Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard  • Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).  • Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.  • Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”. • Provide documentation and training to ensure consistent processes and knowledge transfer.  • Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services   • Site functional expert of all local applications he/she is supporting.  • Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.  • Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...). • Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.  • Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level. 

Delivery of IT/OT Solution-related Projects   • Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.   • Responsible for implementation and coordination of Factory OT/IT projects in their home site. 

What can you expect from Mars? • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. • Best-in-class learning and development support from day one, including access to our in-house Mars University. • An industry competitive salary and benefits package, including company bonus.

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