IT Systems Engineer III

About this role

Primary City/State: Phoenix, Arizona

Department Name: IT Infrastructure

Work Shift: Day

Job Category: Information Technology

Additional Job Description

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

Banner Health is seeking a skilled IT Systems Engineer III to join our team, specializing in structured cabling and IT room design. This hybrid role primarily involves on-site work at our facilities in the East Valley of the Phoenix Metro Area, with some flexibility for remote tasks. In this role you will work Monday to Friday from 8am to 4:30pm, ensuring you have a consistent schedule that supports a strong work-life balance. As a key member of our engineering team, you'll play a vital role in maintaining and advancing our infrastructure to meet the highest industry standards.

In this position, you'll be responsible for designing and implementing structured cabling systems and IT rooms that support our growing technological needs. Your expertise will be critical in enforcing cabling standards to ensure system reliability and performance. We are looking for someone who is passionate about infrastructure design and committed to excellence. If you have a keen eye for detail and a deep understanding of cabling standards, we invite you to apply and help us continue to provide top-notch IT solutions at Banner Health. This position would be Monday - Friday working a hybrid schedule. This is an onsite position.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY This position is a seasoned expert that demonstrates a high degree of technical knowledge for infrastructure and communications processes and supports system defined objectives relative to the company’s business and healthcare requirements. Assumes the role of project leader for large scale projects to lead, plan, design, implement and support  Information Technology infrastructure, networks, hardware and applications.

CORE FUNCTIONS 1. Business Outcomes: Relentless focus on delivering outcomes and value to our business. Identifies, investigates, tracks, and resolves multi-level project, system or application errors ensuring the resolution is timely with a high degree of accuracy and quality.   Determines which option is appropriate based on the unique situation. Ensures timely updates and communication to the customer. Designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing support of the user community. Assesses and develops strategies for achieving the needs of internal and/or external customers. Defines expectations. Strives to meet customer’s identified outcome. Exhibits a basic understanding of one or more business functions and their processes. Also understands the impact of technical solutions on functional aspects of the business. Compiles professional, well thought out designs to very complex technical processes for presentation to Senior Level Management; Leads or participates in feasibility studies, RFI development and capital budget planning. Position provides technical information regarding current and future industry concepts, hardware, and software. Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.

2. Technology Standards: Leads, plans, prioritizes and coordinates scheduled projects that require interaction between various customer and Information Technology departments and hardware/software vendors. Develops well defined project plans, work schedules and critical path timelines. Monitor all installed systems and infrastructure in line with company guidelines or SOP (Standard Operating Procedure). Compiles professional, well thought out designs to very complex technical processes for presentation to Senior Level Management. Conduct high-level root cause analysis for service interruption and establish preventive measures; may require collaboration with software vendor. Clearly document the design, maintenance and support procedures, creating comprehensive technical documents to include process maps, Business Requirement Documents, system diagrams, application maps, test plans, work instructions, etc. Stores documents in central location for broader IT access. Develops and consistently updates fully integrated testing scenarios. Provides information to be incorporated as part of the comprehensive functional and integration testing plans. Responsible for providing technical expertise and resolution to complex and multifaceted problems for customers residing in a variety of departments.  Coordinates change management documentation and ensures that approvals are managed according to departmental procedures and ITIL standards.

3. Innovation and Futures: Offers constructive advice on processes, functions, and re-design opportunities resulting from the implementation of technology. Can presen

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