IT Support Specialist

About this role

Job Summary:    We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.

WHAT YOU’LL DO

End-User Support • Respond to help desk tickets and walk-up requests from office employees • Troubleshoot hardware and software issues across Windows and macOS devices • Escalate complex issues to senior team members and follow through to resolution • Keep users and management informed on ticket status

Hardware & Equipment • Image, configure, and deploy laptops and workstations for new hires • Perform basic hardware repairs (RAM, hard drives, peripherals) • Unbox, inventory, and asset-tag incoming equipment • Set up displays, AV equipment, and standing desks

Device & Account Management • Onboard devices using Windows Autopilot and Microsoft Intune • Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership) • Support basic Exchange/M365 tasks like shared mailboxes and distribution lists

Documentation • Keep knowledge base articles and SOPs accurate and up to date • Document recurring issues and contribute to process improvements

WHAT WE’RE LOOKING FOR

• 1–2 years of experience in IT support, help desk, or a related role (internships and coursework count!) • Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint) • Basic understanding of Active Directory, Azure / Entra ID and user account management • Comfortable setting up and troubleshooting hardware • Strong communication skills and a customer-first attitude • Organized, reliable, and able to juggle multiple requests • Ability to lift up to 50 lbs

Nice to Have • CompTIA A+ or working toward it • Exposure to Intune, Autopilot, or Jamf • Any scripting or command-line experience (PowerShell, Terminal)

Education • Degree or diploma in IT, Computer Science, or a related field — OR equivalent hands-on experience or certifications

WHAT WE OFFER

• Competitive medical, dental, vision, and life insurance • 401(k) with company match • Work from anywhere 3 weeks per year • Maternity and paternity leave • PTO + Volunteer Time Off

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