IT Support Engineer

About this role

About ALSO.

We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.

We’re looking for an IT Support Engineer to own day-to-day IT support while also driving improvements to systems, processes, and end-user experience. This role goes beyond ticket resolution. You’ll be a technical leader, escalation point, and trusted partner to the business.

You’ll support a modern SaaS-first environment, mentor junior support staff, and work closely with Security, Engineering, DevOps and other mission critical teams to keep everything running smoothly and securely.

What You Will Do

End-User Support & Operations

- Serve as the Tier 2/3 escalation point for complex IT issues across hardware, software, SaaS, and cloud environments

- Troubleshoot and support macOS, Windows, mobile devices, printers, and peripherals

- Own incidents from intake through resolution, root cause analysis, and follow-up

- Ensure the reliability and availability of end-user systems

Identity, Access & Security

- Manage Okta, SSO, MFA, user lifecycle, and role-based access

- Provision and deprovision users across SaaS platforms

- Partner with Security to maintain endpoint compliance, audits, and security best practices

- Enforce least-privilege access and security standards

Systems & Automation

- Administer core IT platforms including Addigy, Intune, Okta, Console, Google Workspace, Microsoft 365, Slack, Notion, Figma, Meraki, and other SaaS tools

- Maintain IT documentation, runbooks, and knowledge base articles

- Identify and implement automation to improve efficiency and reduce manual work

Projects & Leadership

- Lead or support IT initiatives including migrations, tool deployments, and office expansions

- Improve support processes, SLAs, and reporting

- Advise stakeholders on IT decisions

- Mentor junior team members and help establish support best practices

- Provide technical leadership during critical incidents and outages

What You Will Bring

- 5+ years of experience in IT Support / Desktop Support / Systems Engineering & Architecture

- Strong experience supporting macOS and Windows environments

- Hands-on experience with Okta or similar identity platforms

- Solid understanding of networking fundamentals (DNS, DHCP, VPNs) and Cisco meraki routing and switching hardware

- Experience supporting SaaS-based environments

- Strong troubleshooting, communication, and customer-service skills

- Ability to operate autonomously and thrive in a fast paced startup environment

The hourly rate for this hybrid (3-5 days a week) position in Palo Alto, CA ranges from $45.00 to $55.00, depending on experience and qualifications.

Perks and Benefits

- Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.

- One Medical membership and dedicated insurance advocates.

- Rich fertility and family building benefits with Progyny.

- Flexible time off. 

- 401(k) match.

Why ALSO.

We’re passionate about helping the world find a better way to get there—wherever it is you’re headed.

We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. 

Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.

Similar jobs

• IT Support Engineer — Gatikaiinc · Santa Clara, CA
• IT Support Engineer — Cohere · New York
• IT Support Engineer — Livekit · Remote
• IT Support Engineer — Hellofresh · New York, NY, United States
• IT Support Engineer — Ambiqmicroinc · Austin, Texas, United States
• IT Support Engineer — Tripactions · New York, NY
• Technical Support Engineer — Gamma · San Francisco
• Technical Support Engineer — Gigs · New York