IT Support Engineer

About this role

ThermalWorks LLC has an exciting opportunity for an IT Support Engineer to join our team. This role serves as the first point of contact for technical assistance across our corporate offices and data center environments, keeping the systems, networks, and end users of ThermalWorks running without interruption. You will be in a fast-paced environment, aiding and supporting the many other groups within ThermalWorks, such as Operations and R&D. The IT Support Engineer needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. You will work closely with engineering, service, product, and operations teams to install and maintain hardware and software, administer user accounts and access, enforce security policy, and support IT projects such as system upgrades, cloud migrations, and infrastructure improvements. Additionally, the IT Support Engineer will build out and maintain our internal IT knowledgebase and provide training and guidance to end users across the organization.

Thermal Works values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate.

Thermal Works solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Thermal Works is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. Thermal Works is looking for someone to join our team to help us move the needle towards sustainable change. Are you ready to join the journey?

Key Responsibilities

Include but are not limited to:

• User Support & Troubleshooting

• Serve as the first point of contact for users seeking technical assistance from our corporate and data center environments

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Provide training and guidance to end users on software, security best practices, and IT policies

• Create IT knowledgebase articles and update existing articles accordingly

• Systems & Infrastructure

• Install, configure, and maintain operating systems, applications, and IT equipment

• Monitor and maintain IT infrastructure, including servers, networks, and workstations

• Procure requested hardware equipment and maintain asset inventory list

• Identity, Access & Security

• Set up and manage user accounts, access permissions, and security settings

• Enforce IT security policies and best practices, such as multi-factor authentication and password management

• Projects & Cross-Functional Collaboration

• Assist with IT projects such as system upgrades, cloud migrations, or infrastructure improvements

• Work with cross-functional teams to support business applications and IT-related initiatives

• Other duties as assigned

Education / Experience

• 3+ years’ experience in IT support, troubleshooting, problem solving and operations

• Two-year associate degree in information technology, computer science or related field

• IT support experience in innovative technology/data center/microgrids/mission critical facilities preferred

• Possesses professional IT certifications (A+, Sec+, Azure, AWS) preferred

Specific Skills / Abilities

• Critical thinker

• Work in a fast-paced environment

• Solve complex problems

• Strategize and scale ideas and solutions

• Trustworthy and reliable

• Self-starter and ability to work independently

• Ability to work with technical and non-technical staff

• Strong written and verbal communication skills

Great Place to Work

Enjoy…

A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning, and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change-makers having a significant impact on people and the planet.

About Our Parent Company, Endeavour Energy

Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time, and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water, and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work, every day, to make a difference. To work at Endeavour is to know that you

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