IT Solution Manager

About this role

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.     Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Dow has an exciting opportunity for a Solution Manager or Service Manager located in Midland, MI or Houston, TX . 

The successful candidate will serve as a technical leader responsible for the end-to-end architectural design and strategic implementation of our most complex and high-profile innovative data initiatives. This role requires deep technical mastery to support, build, and enhance the assigned systems.

Please note there are multiple openings across IT at this time which you may be a fit for based on your skills and business needs.  

You will be critical in shaping the data landscape, ensuring our processes, services or architecture is reliable, cost-effective, and ready to power advanced, high-impact applications across the business, including: • Mission-Critical Machine Learning (ML) Solutions • Real-Time and Streaming Data Consumption • ServiceNow system optimization based on customer and functional need. • Generative and Agentic AI Systems • Advanced Reporting and Enterprise-grade BI and ServiceNow

As a Solution Manager or Service Manager , you will  own and manage a portfolio of digital solutions, processes and practices , guiding them through their full lifecycle— from analysis and design to implementation, adoption, optimization, and end-of-life retirement . Your goal is to deliver advanced functional and business capabilities that accelerate  Dow’s digital transformation . 

You will  collaborate with multi-disciplinary IT teams , including analysts, designers, developers, and support specialists—to deliver  innovative, user-centric solutions . A key responsibility is to  orchestrate functional and technical requirements analysis , focusing on  experience, simplification, automation, efficiency, and reliability . 

What You'll Do • Strategic Design & Scoping: Lead the end-to-end technical design and scoping of high-impact projects. You will translate ambiguous business challenges into clear, efficient, and scalable solutions with robust roadmaps and strategic direction. • Technical Mentorship & Quality: Serve as a primary technical mentor for Associate and mid-level solution managers and technical analysts, elevating the team's overall skillset. You will establish standards, perform complex code reviews, and drive the adoption of solution designs and best practices across all skillsets. • Solution Design & Delivery Excellence: Architect and deliver advanced solutions that optimize performance and cost through scalable architectures, efficient resource utilization, and proactive resolution of complex bottlenecks—ensuring reliability, agility, and minimal compute expense for the assigned systems and or processes. • Strategic Alignment: Work closely with peers, Enterprise Architects and solution managers to evaluate new technologies, define work processes, and make strategic decisions that align data platform capabilities with the company's long-term IT and corporate strategies. • Cross-Functional Collaboration: Partner effectively with a wide range of data professionals—including Data Engineers, Functional Process owners, Enterprise Architects, Data Scientists, AI/ML Engineers, and Business Analysts —as well as non-technical business partners to define requirements and deliver data products that meet high-stakes analytical needs. • Service Leadership : Fulfill service or practice manager responsibilities for IT, following the ITIL framework to deliver value.  • Requirements & Experience Mapping : Analyze business and functional requirements; map user journeys, UX, and user stories to enhance employee and customer experience.  • Solution Lifecycle Management : Own end-to-end lifecycle—design, architecture, integration (buy vs. build), development, testing, adoption, and retirement for the assigned systems. • Delivery Excellence : Support both waterfall and agile methodologies; ensure successful implementation and user adoption.  • Performance & Support : Define supplier and team support models; monitor SLA, OLA, and KPI compliance and act on deviations.  • Integration & Optimization : Coordinate with other managers for end-to-end process integration and optimization.  • Roadmap & Innovation : Define improvement and innovation roadmaps; assess resources, technology, and investment needs.  • Thought Leadership : Foster a community of solution experts and act as a domain thought leader.  • Resource & Financial Management : Assist with workload analysis, capacity planning, and lifecycle cost management.  • Strategic Enablement : Partner with stakeholders to support M&A activities as needed. 

What You Bring Leadership and Strategic Mindset • Technical Leadership & Influence: Proven ability to lead technical implementation for high-impact projects, effectively articulating technical visions to engineering peers and senior stakeholders, and influencing strategic technology choices.  Comfortable delivering technical seminars and evangelizing data solutions best practices to promote a culture of performance and excitement for the field. • Mentorship and Skill Development: Demonstrated history of coaching and mentoring junior team members, resulting in measurable improvements in team skillsets and code quality. • End-to-End Ownership: Ability to drive projects autonomously from requirement definition

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