IT Service Management Representative

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

About the Role

We are seeking a mission-driven, technically proficient System Administrator who thrives in secure, high-tempo IT environments. This role is ideal for an individual with strong analytical thinking, a disciplined approach to operations, and a proven background supporting enterprise systems across classified, unclassified, and cloud-based networks. You will be joining a team that manages and sustains critical IT infrastructure essential to organizational readiness. This includes maintaining system stability, ensuring compliance with government and DoD standards, supporting virtualized environments, and delivering responsive technical support to users and partner teams.

Key Responsibilities

• Perform installation, configuration, monitoring, and ongoing maintenance of operating systems, applications, and enterprise hardware.

• Provide system troubleshooting, diagnostics, and timely resolution for technical issues across workstations, networks, and end-user environments.

• Manage user accounts, patching cycles, system backups/restores, and performance tuning for mission-critical systems.

• Support Active Directory administration including account lifecycle management, group policies, and domain operational health.

• Maintain classified and unclassified systems in accordance with compliance requirements.

• Deliver network support for voice, data, video, and communications systems across multiple locations.

• Support VMware environments, virtual desktop infrastructure, thin/zero clients, and related virtualization tools.

• Lead or contribute to Configuration Management (CM) processes including documentation, hardware tracking, and configuration management database updates.

• Prepare and maintain technical documentation including SOPs, configuration notes, testing reports, and lifecycle logs.

• Engage in audits, compliance checks, system hardening, and continuous improvement initiatives.

Required Qualifications

• 1 year of experience in system administration, network support, configuration management, or related IT fields.

• Strong working knowledge of Windows and Linux operating systems

• Knowledge of Cisco networking concepts, or virtualization technologies, or Active Directory.

• Demonstrated ability to operate in secure government environments with DoD compliance requirements.

Preferred Qualifications

• Experience with scripting (Bash, Python, PowerShell).

• Experience with virtual networking, NSX basics, or GPU compute.

• Exposure to automation tools such as Ansible or PowerCLI.

• Interest in AI/ML or HPC technologies.

• Familiarity with cloud environments and hybrid infrastructure.

• Strong troubleshooting, diagnostic, and problem-solving skills.

• Excellent communication, organizational, and documentation abilities.

Clearance

• An active TS/SCI clearance is required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $94,300 — $124,700 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes

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