IT Program Manager – eCommerce & Order Experience

About this role

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: $100,800.00 - $165,600.00 We are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role   is responsible for   driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience.  

This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to   eMarketplaces , channel partner platforms, and customer   purchasing   ecosystems.  

The ideal candidate brings deep   expertise   in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or   adjacent to   the life sciences industry.  

Key Responsibilities  

Program Leadership & Strategy  

• Lead   the end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels   

• Lead initiatives to enrich product data and enhance content delivery mechanisms   to ensure consistency and scalability across commerce channels  

• Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals   

• Partner with stakeholders   & executives   (including Channel Management, Sales, Marketing, and IT Leadership)   to prioritize initiatives using value, risk, and customer impact frameworks   

• Collaborate with Channel Management, which defines and drives the strategy for the use of   eMarketplaces   and similar partner platforms (including those that house product data and/or support punchout integrations within customer   purchasing   workflows), to ensure platform execution aligns with channel intent and customer buying behaviors  

• Establish clear program governance, reporting, and communication cadence  

eCommerce & Order Experience Ownership  

• Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation  

• Identify   and resolve friction points across the   Find ,   Decide ,   Buy   journey  

• Partner with   channel   management to ensure   accurate , complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experience  

• Ensure commerce and ordering capabilities support Channel Management–led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows  

Technical & Systems Integrations  

• Partner with IT, ERP, and external vendors to ensure seamless integration across:   

• eCommerce platform (e.g., Drupal Commerce or similar)   

• ERP systems (e.g., D365, AX)   

• CRM (e.g., Salesforce)   

• Support integrations that enable participation in   eMarketplaces , customer procurement systems, and third-party platforms, in alignment with Channel Management strategy  

• Translate business needs into clear technical requirements and scalable solutions   

• Ensure solutions are designed for performance, reliability, and global scalability  

Execution & Delivery  

• Lead cross-functional teams (IT,   Channel   Mgmt ,   Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope   

• Drive structured program execution including milestones, risks, dependencies, and release planning   

• Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases   

• Ensure strong change management and stakeholder alignment  

Performance & Continuous Improvement  

• Define and track key metrics  

• Use data and customer insights to continuously   optimize   the experience   

• Identify   and implement opportunities for automation and operational efficiency  

• Partner with Channel Management and commercial stakeholders to assess performance and effectiveness of   eMarketplace   and punchout-enabled channels and   identify   opportunities for refinement  

Qualifications  

Required  

• Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an   Associate   degree with 8-10 years of relevant experience; or a   Bachelor’s   degree with 5-8 years of relevant experience.  

• Proven experience managing B2B commerce ecosystems, including punchout and distributor channels   

• Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios   

• Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms)   

• Demonstrated ability to lead cross-functional programs in complex environments   

• Strong analytical, problem-solving, and communication skills   

Preferred  

• Experience in life sciences, biotech, or regulated industries   

• Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems   

• Experience with global commerce considerations (VAT, multi-entity, regional differences)   

• Understanding of search, product data, and catalog management in a scientific product context  

Key Competencies  

• Strategic thinking with strong execution discipline   

• Ability to translate between   business needs and technical solutions    

• Customer-centric mindset with a focus on reducing friction   

• Strong stakeholder management and influence at all levels   

• Ability to partne

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