IT Operations Senior Engineer

About this role

THE POSITION Our roster has an opening with your name on it

We are seeking an experienced Senior IT Operations Engineer to join our dynamic technology team. We are looking for someone with excellent communication skills and the ability to act as a liaison, delivering information both to technical and non-technical teams. Being a highly motivated team player will also be essential within this role as well as being eager to learn new technologies. A key aspect of this position is serving as the human-in-the-loop authority for agentic workflows and automated systems, providing oversight, validation, and escalation handling when automated processes require human judgment, risk assessment, or intervention. You will work closely with cross-functional teams to ensure high availability, performance, and security of our IT environment while maintaining control and governance over AI-driven and autonomous operations.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN Everyone on our team has a part to play

Incident Management & Operations Management

• Lead incident response efforts and perform root cause analysis to prevent recurring issues

• Implement and manage monitoring, alerting, and automation tools to improve system reliability and performance

• Collaborate with development and security teams to ensure best practices in DevOps and infrastructure as code (IaC)

• Document processes, procedures, and system configurations

• Mentor junior team members and contribute to knowledge sharing initiatives

• Using industry best practice to handle service requests, incidents and change requests

• Create new and update existing knowledge base articles

• Coordinate day to day assignments and tasks, most notably on heightened awareness events

• Proactive monitoring and support of all production environments through internal and external dashboards

• Possess exceptional analytical and conceptual thinking skills

• Maintain a good standard of providing information internally with regards to ongoing issues

• Prepare and distribute relevant metrics as needed

• Identify and coordinate process improvements to the incident and problem management process

• Act promptly on notifications, service degradation and outages

• Acts as a focal point for outages until restoration

• Coordinate internal and external communication on P1 and P2 incidents

• Maintain, escalate and update Ops related tickets and applicable deliverables

• Deliver on KPIs set internally as well as adhere to SLAs with regards to service delivery to other

• departments

• Serve as the primary human-in-the-loop control point for agentic workflows, AI-driven automation, and autonomous systems

• Review and approve critical actions before execution when automated systems flag high-risk operations or confidence thresholds are not met

• Provide expert judgment on edge cases, ambiguous situations, and scenarios where automated decision-making requires human validation

• Balance automation efficiency with risk mitigation, ensuring appropriate human oversight for business-critical and sensitive operations

THE STATS What we're looking for in our next teammate

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience

• 10+ years of experience in operations, systems engineering, or infrastructure management

• Proficiency with cloud platforms (AWS, Azure, or GCP) and cloud-native technologies

• Strong understanding of networking concepts including TCP/IP, DNS, load balancing, and firewalls

• Experience with containerization technologies (Docker, Kubernetes)

• Proficiency in scripting languages (Python, Bash, PowerShell)

• Excellent problem-solving skills and ability to work under pressure

• Strong decision-making capabilities with experience in risk assessment and mitigation strategies

• Demonstrated ability to balance automation efficiency with appropriate oversight, governance, and human judgment

• Must pass all relevant background security checks.

• Must be licensed in each state as required by those jurisdictions.

• 10+ years professional experience in similar role.

• 10+ years professional experience in an e-commerce role with significant focus on online or mobile applications.

• Strong negotiation skills and ability to influence, with experience partnering across Engineering, Service Management, and SRE teams preferred.

• Approachable and a self-starting – working with various stakeholders with minimal supervision.

• Innovative thinker who can contribute new ideas and practical uses of AI and automation to improve IT Operations processes.

• Has a customer-first mentality with the customer experience at the forefront of what we do.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recogniz

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