IT Manager (PH)

About this role

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated

• 5 million+ rental units in our network

• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone.

Unlock Tomorrow with Esusu.

The Challenge:

The IT Manager supports the VP of IT and Security by leading Esusu’s day-to-day IT operations, ensuring that our people, devices, and core business applications are secure, reliable, and well-supported. This role executes the IT roadmap defined with the VP, owning IT service delivery, endpoint and identity management, vendor management (including Digiss and other managed service providers), and partnering closely with Information Security, Risk, Engineering, and Operations to support Esusu’s compliance and growth objectives (SOC 2, ISO 27001, and related frameworks).

What will you help deliver:

Strategy & Leadership

• Execute and maintain the IT roadmap and operating plan defined in partnership with the VP of IT and Security, ensuring alignment with Esusu’s business, security, and compliance objectives.

• Responsible for Systems integrations and configuration of all applications, and support all operational IT tasks across teams

• Build and lead a high-performing IT operations team, including IT Operations Specialists (e.g., Abegail) and external partners (e.g., Digiss).

• Establish and track IT KPIs (service levels, asset coverage, incident volume, time-to-resolution, etc.).

• Serve as the operational IT point of contact for senior leadership, People & Culture, Finance, and department heads, with the VP of IT and Security as the primary executive point of contact for Esusu.

IT Operations & Service Delivery

• Own end-user computing: device lifecycle (procurement, imaging, deployment, inventory, recovery), MDM/EDR configuration, and standard baselines.

• Oversee service desk processes (incident, request, problem, change), ensuring timely, high-quality support for a global, remote workforce.

• Administer and standardize core SaaS platforms (e.g., Okta, Google Workspace, Slack, Atlassian, Zoom, HRIS, financial systems), working with system owners on access and configuration.

• Maintain and continuously improve IT runbooks, SOPs, and knowledge base content.

Security & Compliance Partnership

• Partner with the VP of IT & Security and Information Security to operationalize security controls across IT (MDM, DLP, endpoint hardening, vulnerability remediation, least privilege, etc.).

• Ensure IT processes support SOC 2, ISO 27001, and other regulatory/compliance requirements, including evidence generation and control execution.

• Lead or support access management processes: provisioning/deprovisioning, role-based access definitions, periodic access reviews, and break-glass access procedures.

• Ensure IT alignment with BCP/DR plans and support execution during incidents (e.g., device loss, outages, workspace disruptions).

Vendor & Partner Management

• Own day-to-day IT relationship with Digiss and other IT vendors (hardware, MDM, EDR, collaboration tools, MSPs, etc.).

• Define and monitor SLAs and escalation paths for IT vendors; lead quarterly business reviews as needed.

Governance, Risk & Controls

• Implement and maintain IT governance practices: change management, configuration management, asset management, and standard builds.

• Support risk assessments and remediation plans for IT systems, including tracking and driving closure of findings from internal/external audits and penetration tests.

• Own or co-own IT-related policies and standards (e.g., Device, Access Management, Acceptable Use, Collaboration Tools), in partnership with Information Security and Risk.

Qualifications:

• 5+ years of progressive experience in IT operations and/or infrastructure in a high-growth, cloud-native environment.

• 3+ years of people leadership experience managing IT teams and/or MSPs.

• Demonstrated ownership of IT service delivery for a distributed or remote-first workforce.

• Hands-on experience with modern SaaS-first IT stacks, such as:

• Identity & SSO

• Collaboration

• Endpoint management: MDM, EDR, patching tools

• Ticketing/ITSM systems

• Strong understanding of security and compliance frameworks (SOC 2, ISO 27001, NIST-aligned controls) and how IT processes support them.

• Proven ability to manage vendors/MSPs, negotiate SLAs, and hold partners accountable.

• Excellent communication skills; able to translate technical constraints into clear options and trade-offs for non-technical stakeholders.

Above and Beyond:

• Experience in fintech, SaaS, or other regulated industries with sensitive data.

• Prior involvement in achieving or maintaining SOC 2 / ISO 27001 certifications.

• Experience supporting Security, Risk, and Compliance programs (e.g., access reviews, vulnerability management, incident response, BCP/DR).

• Mix of hands-on technical depth and strategic planning capability.

Competitive Benefits That Support You At Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally. For our Philippines-based team members, we partner with an Employer of Record (EOR), a third-party organization that m

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