IT Infrastructure Manager

About this role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: The IT Infrastructure Manager leads a team responsible for the engineering, delivery, modernization, and continuous improvement of CCM’s enterprise infrastructure platforms. This role is accountable for designing, building, and delivering secure, scalable, resilient, and supportable technology solutions across CCM’s hybrid infrastructure environment. This is a BUILD-focused leadership role responsible for infrastructure strategy, engineering standards, project delivery, automation, platform modernization, and operational readiness. The IT Infrastructure Manager partners closely with Enterprise Architecture, Security & Risk, Technology Operations, PMO, and business technology stakeholders to ensure infrastructure solutions are well-designed, well-documented, secure, repeatable, and ready for operational support. This role encompasses cloud infrastructure, on-premises infrastructure, network engineering, identity and access platforms, Microsoft 365 and collaboration foundations, endpoint platform foundations, automation, Infrastructure as Code, and enterprise platform delivery.

Job Responsibilities: • Develop and execute short- and long-term infrastructure roadmaps that support CCM’s business growth, technology modernization, and operational resilience. • Translate enterprise technology objectives into practical infrastructure plans across hybrid cloud, AWS, Azure, networking, identity, endpoint foundations, collaboration platforms, and core enterprise services. • Define and maintain infrastructure engineering standards, reference architectures, design patterns, documentation expectations, and operational readiness requirements. • Drive scalable, repeatable infrastructure delivery through automation, Infrastructure as Code, standard templates, reusable patterns, and disciplined change management. • Partner with Enterprise Architecture and Security & Risk to ensure infrastructure solutions align with enterprise architecture principles, security controls, compliance expectations, and business continuity requirements. • Evaluate emerging technologies, vendors, services, tools, and delivery models that improve reliability, scalability, cost efficiency, security, and engineering velocity. • Develop business cases, cost-benefit analyses, and recommendations for infrastructure investments, modernization initiatives, and platform improvements. • Lead the design, engineering, and implementation of infrastructure solutions across CCM’s hybrid environment, including AWS, Azure, on-premises platforms, networking, identity/IAM, Microsoft 365, collaboration tools, and endpoint platform foundations. • Oversee infrastructure project delivery from intake through design, implementation, testing, documentation, transition, and operational handoff. • Ensure new infrastructure solutions are secure by design, observable, resilient, cost-conscious, supportable, and aligned with enterprise standards. • Drive adoption of modern deployment practices, including Infrastructure as Code, Git-based workflows, CI/CD pipelines, automated configuration, scripting, and repeatable release patterns. • Provide leadership for infrastructure modernization efforts, lifecycle management, cloud adoption, platform consolidation, technical debt reduction, and service improvement initiatives. • Ensure infrastructure designs include appropriate monitoring, alerting, logging, backup, recovery, capacity, performance, and support requirements before transition to Operations. • Partner with Technology Operations to ensure clean handoffs, clear runbooks, escalation paths, knowledge transfer, and operational support models. • Manage engineering delivery across core infrastructure domains, including cloud platforms, network services, identity services, directory services, collaboration platforms, and enterprise productivity foundations. • Support AWS as a required platform capability and Azure as a preferred platform capability, ensuring cloud environments are built with strong governance, security, resiliency, automation, and cost-management practices. • Provide leadership across network engineering capabilities such as LAN/WAN, SD-WAN, VPN, DNS, DHCP, firewall coordination, connectivity, segmentation, cloud networking, and performance optimization. • Guide identity and access platform initiatives involving Active Directory, Microsoft Entra ID, SSO, MFA, privileged access, conditional access, lifecycle management, and least-privilege access models. • Support Microsoft 365 and collaboration platform foundations, including governance, platform configuration, security alignment, service enablement, and enterprise adoption needs. • Partner with endpoint, security, and operations teams to ensure endpoint platform foundations are standardized, manageable, secure, and aligned with enterprise requirements. • Partner with Security & Risk to embed security requirements into infrastructure designs, implementation plans, and operati

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